Why is my iPhone silencing calls?

After the last iOS update, my iPhone 11 Pro Max (iOS 13.6) has decided to silence calls from any number outside of My Favorites list, and it will also not ring/vibrate when receiving ANY texts, regardless of who they are from. This only appears to happen when the phone is locked.

In settings, "Do Not Disturb" is turned off, but the checkbox under "Silence" is still on (see image). The only choices there are "Silence Always" or "Silence When Phone is Locked." Calls are being allowed from Everyone.

On the phone itself, side switch is up, and volume is at full.

[Re-Titled by Moderator]

iPhone 11 Pro Max

Posted on Aug 7, 2020 6:54 AM

Top-ranking reply

amymnic

Level 1

13 points

Posted on Sep 29, 2020 5:06 PM

I finally figured it out! Since the most recent update, it will automatically silence unknown numbers unless you go in to change it. Go to SETTINGS then PHONE then down to SILENCE UNKNOWN CALLERS and CALL BLOCKING AND IDENTIFICATION.

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Why is my iPhone silencing calls?

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