Why is my iPhone silencing calls?

After the last iOS update, my iPhone 11 Pro Max (iOS 13.6) has decided to silence calls from any number outside of My Favorites list, and it will also not ring/vibrate when receiving ANY texts, regardless of who they are from. This only appears to happen when the phone is locked.


In settings, "Do Not Disturb" is turned off, but the checkbox under "Silence" is still on (see image). The only choices there are "Silence Always" or "Silence When Phone is Locked." Calls are being allowed from Everyone.


On the phone itself, side switch is up, and volume is at full.




[Re-Titled by Moderator]



iPhone 11 Pro Max

Posted on Aug 7, 2020 6:54 AM

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Posted on Sep 29, 2020 5:06 PM

I finally figured it out! Since the most recent update, it will automatically silence unknown numbers unless you go in to change it. Go to SETTINGS then PHONE then down to SILENCE UNKNOWN CALLERS and CALL BLOCKING AND IDENTIFICATION.

290 replies

Feb 23, 2022 7:23 AM in response to dromanell

I am hoping that the tip to turn off ‘silence unknown callers’ will fix this. Recently, I was badly injured in a road accident. Since then I have missed a number of calls from hospital departments, medical professionals, physiotherapists and the like because this unwanted feature was silently activated without my knowledge. Bad move, Apple.

Aug 23, 2022 8:06 AM in response to FireEscape133

FireEscape133 wrote:

Go to "Settings", scroll down to "Phone" and open that up. In the 4th widget box down is "Silence Unknown Callers". If you select that you can turn it on and off. If someone is not in your contacts, that is considered an "Unknown caller" and therefore silences the call.

The original poster, to whom you replied, had this to say on 09/30/2020 the last time this same suggestion was made:


That didn't fix the issue. Silence Unknown Callers is off, and no one is being blocked.

Jun 3, 2021 9:09 PM in response to nancylove48

Unfortunately, if you have a 'scheduled' time when calls are silenced, this suggestion does not work as

then 'everyone' can phone when you have calls silenced. I get so many spam calls in the middle of the night, I use this option

to get sleep, only allowing favourites to call.

However, I have switched off 'silence unknown callers' and switched on 'announce calls' this is most annoying but

at least I get all my calls.

so this is my best solution (that works) until I get another update to fix my problem.


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Why is my iPhone silencing calls?

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