Why is my iPhone silencing calls?

RisingPh0enix wrote:

What helped me fix the problem for my iphone was, with all due respect, not the list provided by two Level10 members nor any of the solutions in other replies, some of which worked for others.

So this update had automatically changed my Settings>Phone>Announce Calls> NEVER (!!!!) (I’ve attached the screenshot)

I changed ‘Never’ to ‘Always’, which is what it ought to have been by default !

OK, I tried that. Announce Calls simply announces the name of the caller; it has nothing to do with ringing. My phone rings regardless of the setting of Announce Calls. I can set it to Never and the phone still rings. And the default of Never is probably a sensible one; if you are in an important meeting and you get a call from someone you are intimate with you really don’t want everyone in the meeting to hear the announcement.

Oh! Thanks for sharing that! While my phone rings now, it's no wonder that now there's an accompanying audio at the beginning of the call. Hmmm, I still do not know how to fix the problem and will have to put up with that until I find the solution! I'll keep an eye out on this thread, thanks Mr. Finch.

If Do not Disturb is OFF those settings are ignored. When DND is on you can choose to silence all the time or only when the phone is locked. IF DND is off no calls are silenced, unless there is another setting such as Silence Unknown Callers in Settings/Phone that is on.

As you didn’t bother to read any of the thread you posted to, the most likely reason is you have Silence Unknown Callers ON in Settings/Phone.

If that doesn’t solve it go back and read some of the thread.

Just about everyone posting in this 9 page thread has found a fix, most were different fixes because there can be several possible causes, almost all of them improperly set options. So just go back and read the thread and I’m sure you will find a solution.

I had this same problem recently and spent time reading through and trying all the offered responses. I have iPhone12. I found the answer after looking up Silent Mode. Apparently there is a switch above the side volume buttons on the phone. This is what switches the Silent Mode on and Off.

Correct. That’s the mute switch. It is independent of Do not Disturb and Silence Unknown Callers, and will turn off all sounds except emergency alerts and streaming content (thus, if you are streaming music, podcasts or a video and don’t want to be interrupted you can enable mute mode by moving the switch away from the screen).

None of these "fixes" are working. I have spent a couple of hours with apple technicians who are unable to figure it out and tried to blame it on the carrier but this is obviously a software issue. Has anyone figured-out how to bypass this problem?

Me too... I fixed once by turning phone off then on now happening again after 7 years buying apple I’m going to go back to Samsung. I can fix a loose charging port but if I keep missing calls I ll get fired. Thx apple your update just lost you a customer.

Have you checked Settings > Phone > Silence Unknown Calls and made sure it was turned off?

This is a user-to-user technical support site operated by Apple, no Apple management will see your comment. I personally think you should buy what meets your needs and don’t care what that is.

Restarting phone fixes problem temporarily for a few days. Everything works unless someone not in my list calls then it shows the missed call but never rings. Tried everything and silence unknown is never on and again phone works a few days perfect then glitches again.

I had the same problems. Frustrating to find the right answer. I checked You-Tube and this helped me right away.

Here is the link : https://www.youtube.com/watch?v=U3GFP_9tz0M

Here is what the video said to check:

Settings->Phone->scroll down to "Silence Unknown callers" and make sure this control is in the OFF position.

my calls are simply being silenced. the phone does not ring goes to message bank. for a business reliant on

people booking appointments it is a costly error for us. If its happening all over then a new phone isn't the answer

Unfortunately, if you have a 'scheduled' time when calls are silenced, this suggestion does not work as

then 'everyone' can phone when you have calls silenced. I get so many spam calls in the middle of the night, I use this option

to get sleep, only allowing favourites to call.

However, I have switched off 'silence unknown callers' and switched on 'announce calls' this is most annoying but

at least I get all my calls.

so this is my best solution (that works) until I get another update to fix my problem.

It is not a great solution to have my callers name announced out loud in a shopping centre when you work in mental health arena! Privacy is an issue to start with.

fix: without ‘the above’ my iPhone silences all incoming calls which go straight to message bank. An update (fix) or a new brand of phone are my solution possibilities!