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At start-up, screen is grey with a folder containing a ?.

Has anyone run into this? Mac Book Pro, circa 2012, goes from working perfectly to having a grey screen that contains a folder with a question mark in it? Did it die on me? If yes, can I retrieve content off of it?


Posted on Aug 7, 2020 10:51 AM

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Posted on Aug 7, 2020 10:59 AM

Question mark



Learn what to do if your Mac starts up to a question mark.

3 replies

Aug 7, 2020 5:06 PM in response to Kappy

I followed those instruction. Disk Utility said all was well. I went to re-install IOS and when I get to the page to select a disk there is no disk listed to select. It says if this happens, I should erase the disk but I have things (photos in an old iPhoto application) that aren’t backed up. Any further suggestions?

At start-up, screen is grey with a folder containing a ?.

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