iMac does not shut down

Karina184,

Option 1: Log out. I closed all open programs indicated, then apple/logout. At the Catalina screen I clicked shut down. This was a successful shut down each time. Two tries. In neither try were the TM drives ejected.

Option 2: Safe mode. I booted up to the safe mode screen. There were no warnings or instructions. I hit shut down and it shut down properly. I then booted, did not eject the TM drives and then hit shut down. It seemed a proper shut down.

I don’t know what that tells you but these actions seem to have corrected the problem. It seems odd that the shut down was a problem when it would appear that nothing done seemed much of solution. Should the problem return, I will get back to you.

Steve

Karina184

Question 1: I have ejected my time machine drives 2 times prior shutting down and each time shutdown was successful.

Q2: Prior to ejecting the TM drives, I closed all apps that were open and the shutdown failed. I tried Command/Option/Escape but it also failed because there were no open programs. I have had some successes in shutting down but the failure rate is high and getting higher as far as I can tell. Nearly every time.

Q3: I have not tried logging out. I am the only user. Never considered it. Never had to before.

Q4: I have limited computer literacy. I will try to safe mode as instructed and shut down then report back.

I had considered the Disk Utility. But when in Apple support I tried to get information about the utility relative to Catalina. There was a link to the repair function of the Utility but when I tried to link, a "Page is not accessible" warning or something similar came up. Just thought you should know.

Karina184,

Not solved. Failed again. Forced shut down required. Logging out worked well till last night though at times. it took a long time to fully shut down (approx 5 min). The TM drives were connected and all apps were shut down prior to trying to logging out.

Do you have more solution ideas?

Steve