Watch S5 - cannot hear speaker and mic is not working during calls

Calls seem to mirror correctly but I cannot hear either the incoming call sound nor the other side of the call. Also my voice is not transferred. Speaker and microphone are ok since I can talk to siri as normal. Watch and phone are not mute.

Apple Watch Series 5, watchOS 6

Posted on Aug 9, 2020 12:33 AM

Reply
2 replies

Aug 11, 2020 11:36 AM in response to marios146

Hi marios146,


We understand that you're experiencing audio issues with your Apple Watch, and we're happy to take a closer look. So we better understand, is your Apple Watch a cellular model, or GPS-Only? If it's GPS-Only, how far away is the iPhone when the problem happens? Have you ever been able to use the call feature on the Apple Watch successfully?


When you get a chance, please take a look at the resource below, and confirm that the Apple Watch functions are working as expected.


Answer phone calls on Apple Watch


If you swipe up on the Control Center during the call, and then tap on the AirPlay icon, does it show the Apple Watch as the audio output?


Connect Apple Watch to Bluetooth headphones or speakers


We look forward to learning the results!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Watch S5 - cannot hear speaker and mic is not working during calls

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.