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Phone is not working properly

I have been having my apps close and never open. My phone was been slow and not sending texts and sometimes not receiving them. I have re started my phone several times and even reset all my setting. I don't know what to do.

iPhone 11, iOS 13

Posted on Aug 10, 2020 1:03 PM

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Question marked as Top-ranking reply

Posted on Aug 10, 2020 1:18 PM

The next step would be to restore your device, and setup the device without restoring a backup, to see if the issue is replicated.

This is not a quick task!

I would first make sure you have a backup so your data is saved.

Here is a guide for those steps:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

and see how it goes

If no improvement send it for repair or replace

If it works well restore from backup then sign into all your apps again

https://support.apple.com/en-us/HT204184

1 reply
Question marked as Top-ranking reply

Aug 10, 2020 1:18 PM in response to Mmfcabrera

The next step would be to restore your device, and setup the device without restoring a backup, to see if the issue is replicated.

This is not a quick task!

I would first make sure you have a backup so your data is saved.

Here is a guide for those steps:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

and see how it goes

If no improvement send it for repair or replace

If it works well restore from backup then sign into all your apps again

https://support.apple.com/en-us/HT204184

Phone is not working properly

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