Level 1

16 points

Apple music keeps buffering on Carplay

Hello.

Ever since i try to play my music on Carplay wireless from my IPhone on my Audi Q8 the tracks stop playing and i see the loading/buffering circle turning next to the line “Playing next” on the upper right corner of the Dashboard display. After a long pause the music eventally resumes.

At first i thought it was the connection but other music Apps like Amazon music works without any problems. The connection shows LTE the whole time and it even happens when playing the offline Tracks from my already downloaded playlist. To make things even worse it also happens even though my mobile is connected through a USB cable.

It is only when using Apple music App since everthing else works seemlessly.

Things I’ve tried so far:

1. Reinstalled Apple Music App

2. Resetted the connections and paired them again through “ Forget this Device” both on the IPhone and my car

3. Restarted my mobile

4. IOS and the MMI are both updated

I have almost tried everything suggested on the forums and would appreciate any help.

iPhone 11 Pro Max

Posted on Aug 11, 2020 8:22 AM

Top-ranking reply

EdFreese

Level 1

23 points

Posted on Sep 18, 2020 2:20 PM

It could be a bug in the Audi MMI. Disabling the ‘Allow WLAN devices’ in the connection settings will solve the problem, however, in return you will get an annoying popup every time your iPhone connects to the MMI asking you to enable the setting again. This popup can be dismissed, however, and streaming will be perfectly fine.

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43 replies

ikonik_x Author

Level 1

16 points

Sep 19, 2020 7:06 AM in response to EdFreese

This actually did the trick! Till now no buffering problems.

Thanks alot for posting! hopefully this thread will also help others with the same problem, till either Audi or Apple will come up with a solution!

san_82

Level 1

4 points

Oct 28, 2020 7:14 AM in response to ikonik_x

I have exactly the same issues as you and I don´t drive an Audi. So the problem is not only related to Audi as far as I can tell.

I´ve had issues with my iPhone Xs Max and now with the iPhone 12 Pro. The worst part is that the buffering and song skipping occurs while using CarPlay and when using the car bluetooth connection, wired and wireless.

No problems at all with Spotify.

Another bug that drives me crazy is that I have to manually disconnect Carplay whenever I leave my car, or else my Apple Watch won´t get any calls.

Kydix

Level 1

12 points

Nov 8, 2020 3:02 AM in response to san_82

So I’m very disappointed. I try to switch off hotspot setting in my car’s settings and I can’t use wireless CarPlay anymore...

So Apple please fix this ! It’s very annoying... I have to buy a lightning usb C cable now

Kydix

Level 1

12 points

Nov 8, 2020 3:11 AM in response to san_82

Ho crap ! I have no issue in my previous car (opel insigna). I’ll try with cable

the good point is that my car can receive OTA update, so if it’s a problem with VAG group’s system, maybe they will resolve them in a future update

mrdisc

Level 1

4 points

Jan 31, 2021 1:58 PM in response to ikonik_x

Same Problem with new 2021 Passat GTE. What is the difference between Apple Music and Spotify, Amazon Music or YouTube Music regarding the streaming of music? Why does it only happens to Apple Music? It is annoying. Please fix it!

JC77

Level 1

4 points

Feb 4, 2021 7:49 AM in response to ikonik_x

I have the same problem with my 2020 Audi E-tron, at first I thought it was caused by a new Virgin sim card but have only just today noticed that it's using the Audi's esim. Had been working fine for the first 4 months of ownership. Will try the advice given here.

ikonik_x Author

Level 1

16 points

Aug 13, 2020 11:42 AM in response to MoonJ.

Will give it a shot, thanks for the reply.

Aug 18, 2020 1:03 AM in response to ikonik_x

Have you had any success trying this method yet?

Sep 17, 2020 11:28 PM in response to ikonik_x

Anyone updated to iOS 14 already and realized any improvements?

Sep 18, 2020 12:02 AM in response to Tobiflyer

I am now on iOS 14 and I see no improvements.

Sep 18, 2020 10:22 PM in response to EdFreese

Can be, but then how come the other services works perfectly? Spotify. Amazon and so on. I still believe that there is some sort of bug with Apple Music.

EdFreese

Level 1

23 points

Sep 19, 2020 1:31 AM in response to Carlos-159

True, and I have no explanation why Apple Music doesn’t work and all the ithers do.

Kydix

Level 1

12 points

Nov 6, 2020 2:04 PM in response to san_82

same problem for me in my brand new VW golf 8. I’ll try to disconnect the wifi hotspot to see if it works

san_82

Level 1

4 points

Nov 8, 2020 3:04 AM in response to Kydix

I even have the issue when connected via usb c.

Nov 8, 2020 3:29 AM in response to Kydix

Works fine for me in my brand new 2020 Audi Q3 Sportback after applying above suggested settings in the MMI. Still works wireless (without cable!) with Apple Music and all buffering etc. is gone.

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Apple music keeps buffering on Carplay