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Level 1

16 points

Apple music keeps buffering on Carplay

Hello.

Ever since i try to play my music on Carplay wireless from my IPhone on my Audi Q8 the tracks stop playing and i see the loading/buffering circle turning next to the line “Playing next” on the upper right corner of the Dashboard display. After a long pause the music eventally resumes.

At first i thought it was the connection but other music Apps like Amazon music works without any problems. The connection shows LTE the whole time and it even happens when playing the offline Tracks from my already downloaded playlist. To make things even worse it also happens even though my mobile is connected through a USB cable.

It is only when using Apple music App since everthing else works seemlessly.

Things I’ve tried so far:

1. Reinstalled Apple Music App

2. Resetted the connections and paired them again through “ Forget this Device” both on the IPhone and my car

3. Restarted my mobile

4. IOS and the MMI are both updated

I have almost tried everything suggested on the forums and would appreciate any help.

iPhone 11 Pro Max

Posted on Aug 11, 2020 8:22 AM

Best reply

MoonJ.

Community Specialist

Posted on Aug 13, 2020 9:10 AM

Hi ikonik_x,

We understand you're having a problem playing content from the Apple Music service while connected to a CarPlay system. We'd be happy to help.

It sounds like you've already completed some great troubleshooting steps. One thing we'd like to recommend is changing your device name when you remove and reactivate the CarPlay connection. Here's the steps to try:

Navigate to Settings > General > CarPlay, select the CarPlay stereo name you're connected with and choose Forget This Car.
Navigate to Settings > General > About > Name, and change the name of your device.
Navigate to Settings > General > CarPlay, connect your device to the CarPlay system and re-pair them.

After changing those settings test out the Apple Music service and see if the issue still continues.

We'd also like to suggest checking out the recommended steps for CarPlay issues here: If you need help with CarPlay

If you continue to have problems, we'd recommend using the link at the bottom of that article to contact Apple Support directly.

We hope this helps. Cheers!

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Similar questions

43 replies

S3ve

Level 1

4 points

Nov 8, 2020 11:46 AM in response to ikonik_x

I have a brand new 2020 Audi Q7 and have exactly the same problem. Interestingly I don’t get this issue with my BMW when using car play which works perfectly playing both on and off line music.

On that basis I’m guessing it’s an issue with the Audi MMI system not allowing the phone to pull the on line music through the SIM card in the iPhone and trying instead to use the LTE service in the car. BMW also doesn’t force me to join the car WiFi like Audi does to use Apple CarPlay.

Kydix

Level 1

12 points

Nov 19, 2020 10:55 AM in response to S3ve

So i finally find the solution for the new VW system (golf, Id3, Id4 etc...)

go to the settings and disable « use onboard esim »

the bad thing is that every time you start the car you have a notification « online streaming unavailable, connect to wifi first » but it’s ok because its in background.

now you can enjoy your musique without buffering

Kydix

Level 1

12 points

Nov 19, 2020 11:55 AM in response to S3ve

I don’t have news and weather and I don’t care so it’s ok. Everything working fine. I can update my car, access some info via VW app on my iPhone. It’s strange because everything works fine. No issue with gps.

mrdisc

Level 1

4 points

Jan 31, 2021 1:58 PM in response to ikonik_x

Same Problem with new 2021 Passat GTE. What is the difference between Apple Music and Spotify, Amazon Music or YouTube Music regarding the streaming of music? Why does it only happens to Apple Music? It is annoying. Please fix it!

JC77

Level 1

4 points

Feb 4, 2021 7:49 AM in response to ikonik_x

I have the same problem with my 2020 Audi E-tron, at first I thought it was caused by a new Virgin sim card but have only just today noticed that it's using the Audi's esim. Had been working fine for the first 4 months of ownership. Will try the advice given here.

ikonik_x Author

Level 1

16 points

Aug 13, 2020 11:42 AM in response to MoonJ.

Will give it a shot, thanks for the reply.

Aug 18, 2020 1:03 AM in response to ikonik_x

Have you had any success trying this method yet?

Sep 17, 2020 11:28 PM in response to ikonik_x

Anyone updated to iOS 14 already and realized any improvements?

Sep 18, 2020 12:02 AM in response to Tobiflyer

I am now on iOS 14 and I see no improvements.

Sep 18, 2020 10:22 PM in response to EdFreese

Can be, but then how come the other services works perfectly? Spotify. Amazon and so on. I still believe that there is some sort of bug with Apple Music.