Level 1

16 points

Apple music keeps buffering on Carplay

Hello.

Ever since i try to play my music on Carplay wireless from my IPhone on my Audi Q8 the tracks stop playing and i see the loading/buffering circle turning next to the line “Playing next” on the upper right corner of the Dashboard display. After a long pause the music eventally resumes.

At first i thought it was the connection but other music Apps like Amazon music works without any problems. The connection shows LTE the whole time and it even happens when playing the offline Tracks from my already downloaded playlist. To make things even worse it also happens even though my mobile is connected through a USB cable.

It is only when using Apple music App since everthing else works seemlessly.

Things I’ve tried so far:

1. Reinstalled Apple Music App

2. Resetted the connections and paired them again through “ Forget this Device” both on the IPhone and my car

3. Restarted my mobile

4. IOS and the MMI are both updated

I have almost tried everything suggested on the forums and would appreciate any help.

iPhone 11 Pro Max

Posted on Aug 11, 2020 8:22 AM

Top-ranking reply

EdFreese

Level 1

23 points

Posted on Sep 18, 2020 2:20 PM

It could be a bug in the Audi MMI. Disabling the ‘Allow WLAN devices’ in the connection settings will solve the problem, however, in return you will get an annoying popup every time your iPhone connects to the MMI asking you to enable the setting again. This popup can be dismissed, however, and streaming will be perfectly fine.

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43 replies

Nov 8, 2020 3:30 AM in response to Tobiflyer

Yes but then you have all the time the annoying pop up message showing up...

Nov 8, 2020 3:42 AM in response to Carlos-159

Thats true. However it pops up only once after starting the MMI and can be disregarded. Not ideal for sure but still better than the buffering issues or switching to another streaming provider.

S3ve

Level 1

4 points

Nov 14, 2020 2:53 AM in response to Kydix

Great to know but when the whole set up is meant to work over wireless it’s a bit rubbish.

Dec 30, 2020 10:16 PM in response to ikonik_x

My Skoda Octavia 2020 has the same issue. From this thread it seems like all VW brands effected. This is a major problem, i cant imagine how they didnt fix it already. Shame.

Liiw

Level 1

4 points

Jan 13, 2021 10:51 AM in response to Alexxxandr_

Same problem with new Škoda Kodiaq.

S3ve

Level 1

4 points

Feb 4, 2021 8:53 AM in response to mrdisc

but disables all other on line functionality in MMI system in the process...

JC77

Level 1

4 points

Feb 6, 2021 2:48 AM in response to JC77

Correction, my issue is still present using my phones 4G connection. Testing with podcasts and internet radio proves the problem is exclusive to Apple Music in my case.

ikonik_x Author

Level 1

16 points

Aug 18, 2020 2:59 AM in response to Tobiflyer

Sorry to hear that you are having the same problem, i know how annoying it can be.

Renaming the device did not really help, no.

The problem is the way i see it related to downloading and streaming the music on Apple music and the internet connection speed. It occured to me that the interruptions were always when a new music was being played and was not already downloaded on my device.

I downloaded the complete playlist and there i had absolutely no more buffering.

What puzzles me is that i have a very reliable internet connection from Telekom and when i stream music through Bluetooth from Apple music everything is fine.

My theory is that Carplay needs a more continuous high bandwidth and even though i see LTE being displayed on the screen there are eventually short Internet signal interruptions on the way, which doesn’t get updated fast enough on the display that cause this problem.

Try downloading your Playlist on your mobile and see if it still buffers.

It is kind of sad since streaming playlists from Apple music doesn’t function properly even with a proper internet connection.

I am still not convinced but if i come across a better solution will post it here.

EdFreese

Level 1

23 points

Sep 19, 2020 1:28 AM in response to Carlos-159

It’s in the car:

Settings - connected devices -

press the settings icon in the right hand upper corner -

Mobile network - settings data connection - Allow WLAN devices.

turning the latter off resolves the buffering problem, but will warn you every time to turn it on again. It’s annoying but you can discard the message.

Kydix

Level 1

12 points

Nov 19, 2020 11:55 AM in response to S3ve

I don’t have news and weather and I don’t care so it’s ok. Everything working fine. I can update my car, access some info via VW app on my iPhone. It’s strange because everything works fine. No issue with gps.

Sep 18, 2020 10:26 PM in response to EdFreese

Is this setting in the car or in the Audi MMI app?

Kydix

Level 1

12 points

Nov 13, 2020 12:36 PM in response to S3ve

interesting Thing, I played web radio via Apple Music withou any issue.

with a usb cable it works perfectly fine.

S3ve

Level 1

4 points

Nov 19, 2020 11:18 AM in response to Kydix

Works, but disables all online infotainment services in the Audi MMI system as a results. Guess if you don’t care about weather and news it’s ok. Not sure if this knocks out the sat nav though

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Apple music keeps buffering on Carplay