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Level 1

16 points

Apple music keeps buffering on Carplay

Hello.

Ever since i try to play my music on Carplay wireless from my IPhone on my Audi Q8 the tracks stop playing and i see the loading/buffering circle turning next to the line “Playing next” on the upper right corner of the Dashboard display. After a long pause the music eventally resumes.

At first i thought it was the connection but other music Apps like Amazon music works without any problems. The connection shows LTE the whole time and it even happens when playing the offline Tracks from my already downloaded playlist. To make things even worse it also happens even though my mobile is connected through a USB cable.

It is only when using Apple music App since everthing else works seemlessly.

Things I’ve tried so far:

1. Reinstalled Apple Music App

2. Resetted the connections and paired them again through “ Forget this Device” both on the IPhone and my car

3. Restarted my mobile

4. IOS and the MMI are both updated

I have almost tried everything suggested on the forums and would appreciate any help.

iPhone 11 Pro Max

Posted on Aug 11, 2020 8:22 AM

Best reply

MoonJ.

Community Specialist

Posted on Aug 13, 2020 9:10 AM

Hi ikonik_x,

We understand you're having a problem playing content from the Apple Music service while connected to a CarPlay system. We'd be happy to help.

It sounds like you've already completed some great troubleshooting steps. One thing we'd like to recommend is changing your device name when you remove and reactivate the CarPlay connection. Here's the steps to try:

Navigate to Settings > General > CarPlay, select the CarPlay stereo name you're connected with and choose Forget This Car.
Navigate to Settings > General > About > Name, and change the name of your device.
Navigate to Settings > General > CarPlay, connect your device to the CarPlay system and re-pair them.

After changing those settings test out the Apple Music service and see if the issue still continues.

We'd also like to suggest checking out the recommended steps for CarPlay issues here: If you need help with CarPlay

If you continue to have problems, we'd recommend using the link at the bottom of that article to contact Apple Support directly.

We hope this helps. Cheers!

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Similar questions

43 replies

san_82

Level 1

4 points

Nov 8, 2020 3:04 AM in response to Kydix

I even have the issue when connected via usb c.

Nov 8, 2020 3:29 AM in response to Kydix

Works fine for me in my brand new 2020 Audi Q3 Sportback after applying above suggested settings in the MMI. Still works wireless (without cable!) with Apple Music and all buffering etc. is gone.

Nov 8, 2020 3:30 AM in response to Tobiflyer

Yes but then you have all the time the annoying pop up message showing up...

Nov 8, 2020 3:42 AM in response to Carlos-159

Thats true. However it pops up only once after starting the MMI and can be disregarded. Not ideal for sure but still better than the buffering issues or switching to another streaming provider.

Kydix

Level 1

12 points

Nov 13, 2020 12:36 PM in response to S3ve

interesting Thing, I played web radio via Apple Music withou any issue.

with a usb cable it works perfectly fine.

S3ve

Level 1

4 points

Nov 14, 2020 2:53 AM in response to Kydix

Great to know but when the whole set up is meant to work over wireless it’s a bit rubbish.

S3ve

Level 1

4 points

Nov 19, 2020 11:18 AM in response to Kydix

Works, but disables all online infotainment services in the Audi MMI system as a results. Guess if you don’t care about weather and news it’s ok. Not sure if this knocks out the sat nav though

Dec 30, 2020 10:16 PM in response to ikonik_x

My Skoda Octavia 2020 has the same issue. From this thread it seems like all VW brands effected. This is a major problem, i cant imagine how they didnt fix it already. Shame.

Liiw

Level 1

4 points

Jan 13, 2021 10:51 AM in response to Alexxxandr_

Same problem with new Škoda Kodiaq.

mrdisc

Level 1

4 points

Feb 4, 2021 8:39 AM in response to JC77

Update. If I disable the internal E-SIM from Navi, Apple Music works like a charm. Remote management via app still works! Crazy

S3ve

Level 1

4 points

Feb 4, 2021 8:53 AM in response to mrdisc

but disables all other on line functionality in MMI system in the process...

JC77

Level 1

4 points

Feb 4, 2021 10:50 AM in response to JC77

It turns out my esim isn’t working, when connected to my E-trons WiFi, I have no connectivity. If I turn the data service off on the MMI, CarPlay works fine.

JC77

Level 1

4 points

Feb 6, 2021 2:48 AM in response to JC77

Correction, my issue is still present using my phones 4G connection. Testing with podcasts and internet radio proves the problem is exclusive to Apple Music in my case.

Apple music keeps buffering on Carplay