Apple music keeps buffering on Carplay

It could be a bug in the Audi MMI. Disabling the ‘Allow WLAN devices’ in the connection settings will solve the problem, however, in return you will get an annoying popup every time your iPhone connects to the MMI asking you to enable the setting again. This popup can be dismissed, however, and streaming will be perfectly fine.

Update. If I disable the internal E-SIM from Navi, Apple Music works like a charm. Remote management via app still works! Crazy

It turns out my esim isn’t working, when connected to my E-trons WiFi, I have no connectivity. If I turn the data service off on the MMI, CarPlay works fine.

Hi ikonik_x,

We understand you're having a problem playing content from the Apple Music service while connected to a CarPlay system. We'd be happy to help.

It sounds like you've already completed some great troubleshooting steps. One thing we'd like to recommend is changing your device name when you remove and reactivate the CarPlay connection. Here's the steps to try:

1. Navigate to Settings > General > CarPlay, select the CarPlay stereo name you're connected with and choose Forget This Car.
2. Navigate to Settings > General > About > Name, and change the name of your device.
3. Navigate to Settings > General > CarPlay, connect your device to the CarPlay system and re-pair them.

After changing those settings test out the Apple Music service and see if the issue still continues.

We'd also like to suggest checking out the recommended steps for CarPlay issues here: If you need help with CarPlay

If you continue to have problems, we'd recommend using the link at the bottom of that article to contact Apple Support directly.

We hope this helps. Cheers!

So i finally find the solution for the new VW system (golf, Id3, Id4 etc...)

go to the settings and disable « use onboard esim »

the bad thing is that every time you start the car you have a notification « online streaming unavailable, connect to wifi first » but it’s ok because its in background.

now you can enjoy your musique without buffering

Found perfect solution. Cancel Apple Music and subscribe Spotify or any other service...

I have a brand new 2020 Audi Q7 and have exactly the same problem. Interestingly I don’t get this issue with my BMW when using car play which works perfectly playing both on and off line music.

On that basis I’m guessing it’s an issue with the Audi MMI system not allowing the phone to pull the on line music through the SIM card in the iPhone and trying instead to use the LTE service in the car. BMW also doesn’t force me to join the car WiFi like Audi does to use Apple CarPlay.

So far it looks like most cars of the Volkswagen Group seem to be affected by this bug.

Hello,

I do have the exact same problem with Apple Carplay wireless and a brand new Audi Q3. Tried everything as you and it didn't work. The weird story is, if I detach my iphone from carplay using Apple Music the buffering problem does not occur, only when connected to carplay.

Thanks for the quick reply. Downloaded playlists show a very similar issue in my car I am afraid. When I start playing a song from my downloaded playlists within Apple Music sometimes it stops after 7-10 seconds and continues to play 20-30 seconds later like if its buffering the downloaded song as well. Also I have the issues that when skipping songs the first half second of the beginning of the title is "swallowed" up. I run a complete Sonos System at home and don't have any issues with this kind of wifi streaming so I am a bit confused what to do ....

What puzzles me as well is why does wireless carplay need to have wifi and bluetooth on. What role has bluetooth within this carplay connection?

hi,

i am having the same issues with Apple Music. Every other music app works fine (Spotify) and CarPlay works very well for other apps. I have a new car with mmi. I have tried to change the name of my device as advised but it still does not work. it does it also with all downloaded music or playlist.

i think I will cancel my Apple Music subscription and switch to Spotify.

if you ever have a solution please let me know.

cheers

Hello, I have exactly the same issue here. Apple Music is basically non playable when connected to CarPlay. I do not experience any of these issues with other provider such Spotify. Anyone found a solution or is this a bug?

Hello all,

still unresolved on my side. Offline or downloaded tracks seem to work fine now hence the fact that the first half of the first second in a song (downloaded) is swallowed up.

if it comes to streaming online playlists or radio through Apple Music it is impossible to use despite having a perfect internet connection.

anyone tried to hardwire (Lightning cable) yet?

whoever’s fault it is, whether Apple or Audi- the hint with the MMI settings solved all my issues with it:

• first half second of a song is skipped: SOLVED
• buffering when streaming online: SOLVED

i can live with the pop up resulting in this setting change.

thanks :-)