I just added a $15 credit to my ITunes account. But after trying to purchase a $1.29 song- I am getting a message stating I cannot use ITunes funds without another method of payment. I have a Visa debit card on file, however, I have been reissued a new Visa Card with a new expiration date and different security code. But the account number is the same and is causing a rejection !!!
iPhone XS, iOS 13
Log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page.
Apple ID payment information - change.
If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.
Apple Support schedule phone call
If necessary, try Twitter
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
Log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page.
Apple ID payment information - change.
If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.
Apple Support schedule phone call
If necessary, try Twitter
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
See If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005.
Also see: Fix ‘Your Payment Method Was Declined’ Error In App Store https://www.addictivetips.com/ios/fix-your-payment-method-was-declined-error-in-app-store/
If you need additional help, use this support link from the document https://support.apple.com/contact or use:
Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient sometimes Apple support is closed to immediate phone support.
Apple Support Twitter https://twitter.com/AppleSupport There may be an hour or so wait.
iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.
My problem with Updating my Credit/Debit information with ITunes has been resolved.. It came down to accessing my account in System settings and changing my new expiration date and new cvs number also. This finally was accepted by Apple and I was able To continue using my ITunes account .. Thank you to all who responded to my problem 👍
You are very welcome. Be safe.
You are welcome.
How do I update my Visa card with new expiration date and new security code?
