Face ID Has Stopped Working - iPhoneXS

I woke up this morning and my Face ID stopped working. I have had no prior issues previous to today. So far, these are the troubleshooting steps I’ve taken:

1) Ensured updated to iOS 13.6.1

2) Restarted my iPhone

3) Log into settings/add alternate ID

4) Reset Face ID


Now, whenever I try to add/change my Face ID, I can get to the point where the front facing camera opens and prompts me to “position your face within the frame.” Once I do this, it will tell me “move your phone a little lower.” I will, and then I am promoted “move your phone a little higher.” It does not advance beyond this step.


Like mentioned previously, my Face ID worked fine when I went to bed last night. I would greatly appreciate some help here as I do not have the funds to go out and buy a working phone. Thank you!

iPhone XS

Posted on Aug 14, 2020 6:00 AM

Reply

Similar questions

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Face ID Has Stopped Working - iPhoneXS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.