You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Gmichael_ Author

Level 1

4 points

Face ID Has Stopped Working - iPhoneXS

I woke up this morning and my Face ID stopped working. I have had no prior issues previous to today. So far, these are the troubleshooting steps I’ve taken:

1) Ensured updated to iOS 13.6.1

2) Restarted my iPhone

3) Log into settings/add alternate ID

4) Reset Face ID

Now, whenever I try to add/change my Face ID, I can get to the point where the front facing camera opens and prompts me to “position your face within the frame.” Once I do this, it will tell me “move your phone a little lower.” I will, and then I am promoted “move your phone a little higher.” It does not advance beyond this step.

Like mentioned previously, my Face ID worked fine when I went to bed last night. I would greatly appreciate some help here as I do not have the funds to go out and buy a working phone. Thank you!

iPhone XS

Posted on Aug 14, 2020 6:00 AM

Top-ranking reply

MrBill3

Level 10

103,978 points

Posted on Aug 14, 2020 1:39 PM

Hello,

The link below has the standard steps for FaceID not working. Start there:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

Good luck.

View in context

Face ID Has Stopped Working - iPhoneXS

Similar questions