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Gmichael_ Author

Level 1

4 points

Face ID Has Stopped Working - iPhoneXS

I woke up this morning and my Face ID stopped working. I have had no prior issues previous to today. So far, these are the troubleshooting steps I’ve taken:

1) Ensured updated to iOS 13.6.1

2) Restarted my iPhone

3) Log into settings/add alternate ID

4) Reset Face ID

Now, whenever I try to add/change my Face ID, I can get to the point where the front facing camera opens and prompts me to “position your face within the frame.” Once I do this, it will tell me “move your phone a little lower.” I will, and then I am promoted “move your phone a little higher.” It does not advance beyond this step.

Like mentioned previously, my Face ID worked fine when I went to bed last night. I would greatly appreciate some help here as I do not have the funds to go out and buy a working phone. Thank you!

iPhone XS

Posted on Aug 14, 2020 6:00 AM

Top-ranking reply

MrBill3

Level 10

103,906 points

Posted on Aug 14, 2020 1:39 PM

Hello,

The link below has the standard steps for FaceID not working. Start there:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support

Good luck.

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Face ID Has Stopped Working - iPhoneXS

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