Assertion for refund caused by unauthorized purchase of iTranslate app got DENIED despite my Covid Pandemic plea
Hi can anybody help me bring my plea for refund for an unauthorized purchase of a chinese translation app, to higher apple management because my request was denied. I immediately reported this problem the moment i received the debited amount notification. I also saw that the app's expiry date was June 2020, which made me think that it couldn't be because it is August 2020 already. So what i did was unlink my credit card but the primary card wasnt allowed to be removed by Apple. Then this morning my primary card was debited woth an ANNUAL FEE which I didnt authorize and in fact was trying to sort out the night before.
Very sad because the amount debited I INTEND TO USE FOR MY GROCERIES TODAY. DESPITE MY IMMEDIATE REPORT AND PLEA FOR UNDERSTANDING FROM APPLE THEY STILL RE
JECTED TO REFUND. VERY CRUEL I CANNOT BELIEVE THIS.
iPad Air 2, iPadOS 13