stealing money

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Level 1

4 points

stealing money

i bought one app and for paying i add my card details before it i installed another free app which after several time it will need purchasing but i was not awared about it just once i used that app. so one morning i saw that there is a purchasing about 35 usd cashed out of my card. what is the **** there were no any warning they see my card detail and imadietely cashed out for the other app too. it is like a stealing people. i could not get contact with apple support they dont anawer me.!!!!!

iPhone 11, iOS 13

Posted on Aug 16, 2020 12:38 PM

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Answer 1

Best reply

Eric Root

Level 10

684,069 points

Aug 16, 2020 12:42 PM in response to annawunf

Normally, all sales are considered final, but you can ask for a refund.

If you have received a confirmation email, click the Report a problem link at the bottom.

Purchases problem.

How long refunds from the App Store or other Apple services take.

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Answer 2

Aug 16, 2020 1:52 PM in response to annawunf

If you have a problem with a subscription or a purchase, see Subscriptions and Purchases https://support.apple.com/en-euro/billing. If you think you are owed a refund, then use the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

See How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904

You also can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient; sometimes you can't get immediate telephone support.

You also can use Apple Support Twitter https://twitter.com/AppleSupport. There may be an hour or so wait.

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes. After choosing your country, see the heading Tell us how we can help.

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stealing money

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