Folio Touch for Ipad Pro 11” 2020 - Trackpad Not Working

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Level 1

7 points

Folio Touch for Ipad Pro 11” 2020 - Trackpad Not Working

Just gotten my new purchased Logitech folio touch for my IPad Pro 11” 2020 model. Initially when placed my ipad in, noticed that the cursor turned up and trackpad was working fine. Until it prompted me to download the “LogitechControl” app and updates (firmware: v00.13-08.00 App: v1.2.50), the trackpad stopped responding.

Now the Folio Touch only responds with its keyboard, but NOT the trackpad. Anyone encountered such problem and able to help?

Is there a settings that I’m missing out?

iPad Pro, iPadOS 13

Posted on Aug 20, 2020 3:41 AM

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Answer 1

Sep 28, 2020 8:08 PM in response to Awesomekit

Solved!

https://discussions.apple.com/thread/251831306

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Answer 2

MoonJ.

Community Specialist

Aug 20, 2020 3:52 PM in response to Awesomekit

Hey there Awesomekit,

We understand you're experiencing an issue with the trackpad not working on your Logitech folio, and we'd like to share a resource that can help.

Check it out here: What do I need to do on my iPad to make the trackpad work?

Cheers!

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Answer 3

Jamesd49

Level 7

23,263 points

Aug 24, 2020 1:15 AM in response to code_aline

contact logitech

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Answer 4

Jamesd49

Level 7

23,263 points

Aug 24, 2020 2:48 AM in response to code_aline

contact logitech

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Answer 5

Aug 24, 2020 1:07 AM in response to Awesomekit

Exact same problem, after the installation of the firmware update, trackpad stopped working, keyboard still works though. No idea how to solve.

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Answer 6

Aug 24, 2020 1:08 AM in response to MoonJ.

This is not useful. This problem happens when everything is up to date.

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Answer 7

Aug 24, 2020 2:40 AM in response to Jamesd49

Have contacted logitech via their community. Response is generic and others who had similar issues have not got a reply yet since a few weeks ago.

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Answer 8

Sep 1, 2020 12:18 PM in response to Awesomekit

I have the same issue. Logitech says they may need to replace it, but if everyone is having this issue (including ppl with the Magic Keyboard) I think this may be a software glitch.

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Folio Touch for Ipad Pro 11” 2020 - Trackpad Not Working

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