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I am getting random calls from strangers through FaceTime. it shows an address from my contacts but is a random person. seems like some kind of hacking????

is there some kind of FaceTime hack going on? I am getting random calls. ID is from my contacts list but strangers are on the other end of the call???/



iPhone 6, iOS 11

Posted on Aug 20, 2020 9:06 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 21, 2020 2:53 AM

All calls like the one you received are scams/phishing attempts. They are made by criminals that prey on the unwary. Apple never would make a call like this. Apple only calls if a user if the user has arranged the call. Note that I am not aware that FaceTime is connected with such calls.

________


But, if you are concerned your account has been compromised, see these documents.


If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145.

 

Security and your Apple ID https://support.apple.com/en-us/HT201303 From this link, among other things, Change your Apple ID password and choose a strong password. Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071.

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397

 

Use Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

 

Get help with security issues https://support.apple.com/en-us/HT204071

__________


You also can Check your Apple ID device list (https://support.apple.com/en-us/HT205064and remove any device that shouldn't be signed in using the steps in the link.

 

If there are none that shouldn’t be signed in, then you should not have a problem at this point. But, if an unauthorized device is signed in, Change your Apple ID password https://support.apple.com/en-us/HT201355 (assuming you have not already done so).

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

2 replies
Question marked as Top-ranking reply

Aug 21, 2020 2:53 AM in response to fritzABQ

All calls like the one you received are scams/phishing attempts. They are made by criminals that prey on the unwary. Apple never would make a call like this. Apple only calls if a user if the user has arranged the call. Note that I am not aware that FaceTime is connected with such calls.

________


But, if you are concerned your account has been compromised, see these documents.


If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145.

 

Security and your Apple ID https://support.apple.com/en-us/HT201303 From this link, among other things, Change your Apple ID password and choose a strong password. Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071.

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Using app-specific passwords https://support.apple.com/en-us/HT204397

 

Use Two-factor authentication for Apple ID https://support.apple.com/en-us/HT204915

 

Get help with security issues https://support.apple.com/en-us/HT204071

__________


You also can Check your Apple ID device list (https://support.apple.com/en-us/HT205064and remove any device that shouldn't be signed in using the steps in the link.

 

If there are none that shouldn’t be signed in, then you should not have a problem at this point. But, if an unauthorized device is signed in, Change your Apple ID password https://support.apple.com/en-us/HT201355 (assuming you have not already done so).

 

Here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071

I am getting random calls from strangers through FaceTime. it shows an address from my contacts but is a random person. seems like some kind of hacking????

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