Apple Event: May 7th at 7 am PT
When I try to use Home Sharing on my iphone to access my Macbook's itunes library, it starts to connect, then it (Music Library) crashes on my phone. Home sharing is enabled on my macbook and phone. What gives?
all O/S are up to date.
iphone 7, 13.16.1
macbook: 10.15.6
iPhone 7, iOS 13
Hello socgrrrl,
It sounds like you're trying to share media from your MacBook to your iPhone using Home Sharing and running into some issues. We'll be glad to help out.
We have a great article that can guide you through ensuring your settings are all set correctly to allow this to happen. Check it out here: Use Home Sharing to share media from a computer to other devices
If you have all of those settings set correctly and you still run into the issue with the app crashing, let's have you go through these steps: If an app unexpectedly quits, stops responding, or won’t open
Feel free to reach back out to the Community if you need further help.
Take care!
Hello socgrrrl,
It sounds like you're trying to share media from your MacBook to your iPhone using Home Sharing and running into some issues. We'll be glad to help out.
We have a great article that can guide you through ensuring your settings are all set correctly to allow this to happen. Check it out here: Use Home Sharing to share media from a computer to other devices
If you have all of those settings set correctly and you still run into the issue with the app crashing, let's have you go through these steps: If an app unexpectedly quits, stops responding, or won’t open
Feel free to reach back out to the Community if you need further help.
Take care!
socgrrrl ,
Thanks for trying those steps out. To confirm, were you able to follow all the steps in If an app unexpectedly quits, stops responding, or won’t open
Specifically, were you able to delete the app and reinstall it? Did you try restarting your iPhone?
If so, you'll want to reach out to our team to take a closer look. Contact Apple Support
Have a great week!
Hello,
I've tried both suggestions and neither work.
I open itunes > click on Home Sharing> click on my library> then the app crashes. I've force quit it, restarted my phone and the same issue occurs.
I am having the same issue.
i spent several hours on the phone with apple support and they said they are escalating this issue and will call me back.
i see many others on the forum having the same problem.
J
socgrrrl ,
Got it, thanks! Be sure to get in contact with our team to take a closer look at: Contact Apple Support
Thanks again!
the Music version on my macbook is 1.0.6.10
Yes, I followed all the steps including offloading and re-installing iTunes/Music and it still crashes when trying to connect to my music library on my macbook pro via Homesharing.
home sharing crashes on iphone
