Green tint on external monitor in fullscreen

I am currently connecting my 2020 MacBook Pro (13") to an external monitor via HDMI.


Issue:

Watching videos/movies in fullscreen, the display occasionally has a green tint. Images can still be seen but in different shades of green rather than normal colours.

This occurs only in fullscreen mode, and only for some videos and not others.

The green tint disappears when paused and moving the mouse but returns once resumed.


Macbook, Monitor and cables are brand new.


MacBook Pro 13″, macOS 10.15

Posted on Aug 21, 2020 9:08 AM

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Posted on Sep 20, 2020 11:36 AM

I have this problem with Mac Mini late 2012 when watching TV app in full screen on a television with HDMI. If I move the mouse or play subtitles then everything is normal but as soon as the transport controls disappear or the subtitles disappear the display turns green.

I found that going into system settings > accessibility > display > cursor, and then turning off "shake mouse pointer to locate" completely fixed the problem.

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Sep 20, 2020 11:36 AM in response to it_1998

I have this problem with Mac Mini late 2012 when watching TV app in full screen on a television with HDMI. If I move the mouse or play subtitles then everything is normal but as soon as the transport controls disappear or the subtitles disappear the display turns green.

I found that going into system settings > accessibility > display > cursor, and then turning off "shake mouse pointer to locate" completely fixed the problem.

Oct 20, 2020 2:32 AM in response to raafijahangir

For me the problem recurs occasionally. Each time it does I just go to:

System Preferences > Accessibility > Displays > Cursor,

I then set Cursor Size to Normal.


Fixes the problem every time.

Even if it was already set to Normal, I just slide the Cursor Size slider away from Normal and then back to Normal and that fixes it.


Such a silly bug. Hope this workaround works for you.

Dec 9, 2020 5:57 AM in response to it_1998

On the external monitor reduce the response time to standard or faster i kept mine to standard. On my Samsung external monitor there are three options: standard, faster and fastest. I had mine on fastest thinking the video performance would be enhanced but this wasn't the case. I even searched on google telling me to turn off Hardware-accelerated video but this did nothing.


Hopefully this helps.

Aug 22, 2020 8:11 AM in response to it_1998

Hello it_1998,


Thanks for using Apple Support Communities!


We understand you are having an issue with an external display when connecting it to your MacBook Pro. We are happy to help provide some guidance on the issue.


We have a great resource that goes over what to do if you are experiencing issues with external displays when connecting to your Mac. Take a look at those steps here:


Get help with video issues on external displays connected to your Mac


If you continue to experience issues after going over the steps listed there, please answer the following questions to help us narrow down and isolate the issue further.


1.) Does this same issue occur if you connect your MacBook Pro to a different external display?

2.) Does the same thing happen when you connect a different computer to this display?

3.) When did this behavior begin? Was it after any sort of change or update made to the Mac?


We hope this helps!


Best Regards.

Sep 22, 2020 9:34 PM in response to raina_b22

Hi raina_b22,


apologies for the inactivity and thank you for your reply.

Unfortunately, I am unable to test against various displays and MacBooks because I only have access to my current MacBook and external display. I can confirm that this issue has been present from the start, with a brand new MacBook Pro 2020 and a brand new external monitor and cables.

I read elsewhere that for some older MacBooks, a similar issue could be resolved by disabling automatic graphics switching in the energy saver system preference. It appears that my new MacBooks does not have this option, has it been removed or relocated? I appreciate your comments on this


Regards

Sep 23, 2020 3:31 AM in response to it_1998

For this solution of going into system settings > accessibility > display > cursor, and then turning off "shake mouse pointer to locate", I have also found that the problem can recur in which case toggling “shake mouse pointer to locate” back on Fixed the issue again. So try both.

also others have reported that the slider control for Cursor Size in this menu area can also fix the problem. Try moving the slider and then setting back to “Normal”.


with regards “Graphic switching”... I would expect this option to only show Within the Energy Saver menu if you have both dedicated and discreet graphics cards built into your MacBook. however since you mentioned your MBP 2020 is a 13” I believe yours only has the one dedicated graphics built in. Since there is no other card to switch between you won’t see/have the option you are looking for.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Green tint on external monitor in fullscreen

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