can't update app(pre installed)

The work around is to delete the apps and redownload them. Then they will be part of your Apple ID.

ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2.8; iPad Air 2, ipadOS 13.6.1; iPhone 8+, iOS 13.6.1; TV 4th Gen, tvOS 13.4.8;  HomePods, audioOS 13.4.8 and Airport Express w/ Airplay 2

Did you open a new account to make this post to cause me to feel uncomfortable and that my solution was unwelcome? If so, you're out of line.

I'm not an Apple employee, I'm a long-time Apple user with a lot of experience in this App Store forum who volunteer's my time to assist other users with issues they can't solve on their own.

I offered a work around to what a new Mac user should do with the pre-installed, non-macOS apps on a new Mac, in case, as occasionally happens, that 1st step didn't work.

With a new Mac with macOS Catalina, after setting up the user account, a new user needs to adopt the pre-installed, non-macOS apps into their Apple ID;

1. Open the App Store app on the Mac.
2. Click the sign-in button or the user photo at the bottom of the sidebar.
3. For any unadopted apps, the App Store should now show an Accept button, followed by a list of those apps. Click the Accept button. Sign in again with the user's Apple ID if requested.
4. Those apps should now update properly.

However, if for some reason those apps are not found in the App Store app to be accepted, the above work around works fine, it just uses a bit more bandwidth.

A work around should not be needed for an out of the box $2K laptop. This is not beta testing. So now we are expected to lower performance via deleting and reinstalling a pre-installed app??? I can see this plausible for for a $200 Chromebook but, not a log more expensive MacBook Pro. Very frustrating!!!!! Come on Apple!

Dahveed, I appreciate your assistance and your answer was spot on.

I apologize for any perceived malice towards you, not my intent. I am new to this, I thought Apple was monitoring this and I was voicing my opinion towards them, not you.

This issue seems like it should not occur for a superior product.

Again, thank you for taking the time to assist newbies like myself.

What about for paid for pre-installed apps? I wouldn't be able to delete them since I'd have to repurchase them. And I'm not being give the option to "adopt" apps when I click on the user photo at the bottom of the App Store. Any suggestions on this situation? Thanks!