Kernel panic / crash at startup

Question

GakuDela Author

Level 1

8 points

Kernel panic / crash at startup

My laptop cannot boot properly, I’ve got a kernel crash. I can boot in safe mode only.

I assume that the problem is in one of the drivers. Here is my system log.

system.log

I see some strings with:

Aug 22 21:18:35 MacBook-Pro-dela com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.pid.SecurityAgent.293): Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/XPCServices/com.apple.accessibility.mediaaccessibilityd.xpc error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityAgent.bundle
Aug 22 21:18:35 MacBook-Pro-dela com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.pid.SecurityAgent.293): Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/XPCServices/com.apple.geod.xpc error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityAgent.bundle
Aug 22 21:18:35 MacBook-Pro-dela com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.pid.SecurityAgent.293): Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/XPCServices/ViewBridgeAuxiliary.xpc error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityAgent.bundle
Aug 22 21:18:35 MacBook-Pro-dela com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.pid.SecurityAgent.293): Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/XPCServices/com.apple.DictionaryServiceHelper.xpc error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityAgent.bundle
Aug 22 21:18:35 MacBook-Pro-dela com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.pid.SecurityAgent.293): Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XPCServices/com.apple.SpeechRecognitionCore.brokerd.xpc error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityAgent.bundle
Aug 22 21:18:35 MacBook-Pro-dela com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.pid.SecurityAgent.293): Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/TrustedPeersHelper.xpc error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityAgent.bundle
Aug 22 21:18:35 MacBook-Pro-dela com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.pid.SecurityAgent.293): Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/ColorSampler.xpc error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/MachServices/SecurityAgent.bundle

May this is a reason

Please tell me what can I do to fix it

MacBook Pro

Posted on Aug 23, 2020 5:01 AM

Reply

Answer 1

Top-ranking reply

Barney-15E

Level 10

116,596 points

Aug 27, 2020 5:33 AM in response to GakuDela

Oh. No wonder your Mac is crashing. You've installed Malware. Uninstall Norton following their instructions or use their uninstaller.

The only thing Norton does is crash your Mac. It provides no other services macOS doesn't already provide.

Reply

Answer 2

GakuDela Author

Level 1

8 points

Aug 27, 2020 6:00 AM in response to Barney-15E

Yes, I used Norton Safe Web and Norton Password Manager. I deleted them and nothing has changed. At the 40th second of booting, there is a crash. Here is a window after booting in Safe Mode with the deleted Norton Safe Web and Norton Password Manager.

error window

Reply

Answer 3

Barney-15E

Level 10

116,596 points

Aug 23, 2020 9:47 AM in response to GakuDela

You couldn't use the Additional Text area like you did for the System Log?

What you linked to was garbage. The System Log is still useless. There is nothing in the system log that can explain the reason for the kernel panic.

Just open the kernel panic log and copy the text.

Paste it into the Additional Text area, here.

Reply

Answer 4

GakuDela Author

Level 1

8 points

Aug 25, 2020 3:12 PM in response to Barney-15E

Unfortunately, I don't have logs with a name similar to Kernel. I looked in /Library/Logs/DiagnosticReports and in /var/log/. In the system.log there are entries that I have already written about. Please tell me which log shoul I post to find the problem?

Reply

Answer 5

GakuDela Author

Level 1

8 points

Aug 27, 2020 9:18 AM in response to Barney-15E

I do not understand how to delete com. symantec.SymXIPS, I did everything according to the article https://community.norton.com/en/forums/how-remove-comsymantecmssystemextension-mac-os, but still in the log I see

loaded kexts:
com. symantec. SymXIPS 9.0.1

Please help me

Reply

Answer 6

GakuDela Author

Level 1

8 points

Sep 2, 2020 4:58 AM in response to Barney-15E

Thank you so much for your help! I managed to fix my laptop!

I removeв symantec systemextension as written here https://community.norton.com/en/forums/how-remove-comsymantecmssystemextension-mac-os

1. First, you need to log into recovery mode and turn off SPI via terminal: csrutil disable

2. Then, use systemextensionsctl from terminal. Use the list parameter and then the uninstall one with the parameters retrieved from running it with list. Looked like this on my system: systemextensionsctl uninstall 9PTGMPNXZ2 com.symantec.mes.systemextension;