You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how to reset recovery email

How can I reset my recovery email address as it is not valid and I cannot access any codes?


iMac 27″, macOS 10.13

Posted on Aug 24, 2020 3:46 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 24, 2020 3:54 AM

Reset it in you Apple ID Account https://appleid.apple.com/#!&page=signin. Before making the change, sign out of Messages/FaceTime on all our devices. And, note that the change will take up to 24 hours to take effect.

3 replies

Aug 24, 2020 4:25 AM in response to Tigger5948

You are welcome. But, your outcome is not a good one. I'll have to give my pretty much usual reply when someone can't answer their security questions.


See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485.

 

You have indicated that you can't answer your security questions. Apple has notified you that you can't answer them satisfactorily by precluding you from resetting them. So, see Security and your Apple ID https://support.apple.com/en-us/HT201303. This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

 

Thus, given Apple's notification, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have your receipt for your purchase of a pertinent device from an authorized Apple seller with its serial number on it). If you want to contact Apple Support to discuss any possible extenuating circumstance (including additional proof of identity as note above), see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.

 

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple Support Twitter  https://twitter.com/AppleSupport. There may be a wait.

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.


how to reset recovery email

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.