Old phone dead, can't login with apple id on new phone bc of 2 factor id

Struggling to get past two-factor identification. I cannot get a code on the old iphone 6 that won't even turn on. Went through the account recovery process but then I saw that an email will be sent with instructions. The email is an icloud email and I can't login to that with out the 2 factor id that I can't see because of the dead phone. I'm going in circles and have no idea what to do. Please help!

iPhone 6

Posted on Aug 25, 2020 1:33 PM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Old phone dead, can't login with apple id on new phone bc of 2 factor id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.