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My nephew's iPad is showing the message "iPad is disabled/ connect to iTunes" but there is no more iTunes. How do we regain access without wiping its memory? (I'm not finding this in the finder menu somehow.)
You seem to have two very different questions.
You seem to have two very different questions.
If disabled, any locally stored data is already lost.
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
iTunes is alive and well. If you have a Windows computer, you use iTunes. If you have a Mac running Catalina, you use iTunes Finder.
You cannot regain access without wiping the iPad's memory. If you've backed up the iPad, you can restore from backup after you erase it. If you haven't backed up the iPad, your data will be gone.
See this link for directions and there is no alternative method --> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
When I tried to follow the directions for using the finder on a laptop with OS Catalina I was stymied by the fact that when I connect the disabled iPad to the laptop, the "locations" section of the sidebar of the finder window still only lists the laptop itself, not the iPad. The directions seem to show that the iPad should be visible in that locations list.
You have not told us the model of the iPad, so we don’t know if it uses Face ID.
Regardless, it needs to be connected precisely as described in the article I attached above. Simply plugging it in is insufficient.
"iPad is disabled/ connect to iTunes" — but there is no more iTunes now, right?
