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Wrong Transaction on Block City Games

Hi -

I had this app on my iphone since Jul 2019 (my 8yr old nephew downloaded). I just had my bank call me yesterday saying there was unidentified transaction on my Credit Card for Rupees 7500 (almost above $100). Then when I checked the Block City Wars on my phone showed in-app purchases for the same amount. I am unable to see these charges on reportaproblem. apple.com loggin to dispute the charges. Can you pls help me identify the same and dispute the charges?

I have attached a screenshot from my phones App Store- in-app purchase history.

Thanks,

Prashanthi

iPhone X, iOS 13

Posted on Aug 26, 2020 12:48 AM

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Community+ 2024

Level 10

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Posted on Aug 26, 2020 12:50 AM

Unknown Charge

Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
If you have an issue with an app on App Store or billing --> Request a refund for an App Store or iTunes Store
You can also request a refund for a recent renewal of an in-app subscription.purchase

Phishing

Beware of --> Phishing & Other Suspicious Emails
Know how to --> Identify legitimate emails from the App Store or iTunes Store
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams —> Use these tips to avoid scams and learn what to do if you think your Apple ID has been compromised.

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1 reply

Top-ranking reply

Community+ 2024

Level 10

413,940 points

Aug 26, 2020 12:50 AM in response to prashanthireddi

Unknown Charge

Curious about a Charge? --> If you see an 'itunes.com/bill' or an unfamiliar charge on your statement
If you have an issue with an app on App Store or billing --> Request a refund for an App Store or iTunes Store
You can also request a refund for a recent renewal of an in-app subscription.purchase

Phishing

Beware of --> Phishing & Other Suspicious Emails
Know how to --> Identify legitimate emails from the App Store or iTunes Store
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams —> Use these tips to avoid scams and learn what to do if you think your Apple ID has been compromised.

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Wrong Transaction on Block City Games

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