iMac 27 inch 2020 - Screen Glitch (Random Lines Appear on Screen)

I've just received my new iMac and noticed that from time to time a line glitch appears on my screen.

It's completely random, I thought it was related to intensive work/heat but sometimes even when the computer is idle I see the line on the screen.


It was really hard to capture it because it's so random, but I manage to record the moment a glitch happens. Unfortunately there's a lot of white background on it which makes it hard to see, but it goes across the entire screen https://www.youtube.com/watch?v=xw8Z4mVgYgE


The iMac is running fine, I ran all sorts of benchmarks for CPU/GPU and it's all OK, but from time to time I see this annoying line on my screen.


iMac Line (2012 and Later)

Posted on Aug 26, 2020 7:21 AM

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Question marked as Top-ranking reply

Posted on Nov 8, 2020 2:27 PM

Try the following: download and apply the macOS Catalina 10.15.7 Combo Update   


It fixes this issue:


• Addresses a graphic issue that may occur on iMac (Retina 5K, 27-inch, 2020) with Radeon Pro 5700 XT


249 replies

Sep 8, 2020 8:59 AM in response to sbn

Common advice for any iMac especially...


Have you blown the dust out of the intakes lately?

What temperatures does this App report? Especially the GPU.

This App can be used to speed up the fans, all my iMacs would be dead without it.

Never ever ever drop fan speeds below the speed that the Mac itself is calling for.

MacFansControl…

https://www.crystalidea.com/macs-fan-control

Aug 31, 2020 7:56 AM in response to Bunn_pt

Hey folks,

got the same issue as mentioned by the OP. White horizontal white line flickering / flashing. First time I've seen it was right during setting up, however, thought my eyes were just playing tricks on me. After that I noticed it on the desktop without running anything besides finder of course.


While using Adobe Bridge it happened more frequently (skipping through fullscreen previews of RAWs). Resetting the NVRAM didn't help nor made pushing the iMac to its limits the glitch / issue worse. It just happens now and then. My OCD says I should request for a replacement ASAP especially considering the price tag ;D


iMac 20,2 27" 3,8 Ghz 8 Core i7 + 5700 XT.

Sep 3, 2020 12:36 PM in response to airpoint

To clarify, in case I made things perfectly obscure: Apple was replacing 2011 iMacs with the issue well before August, 2013 under AppleCare (and, iirc, after the first 90 days after pour case, out of the "goodness" of their hearts). It was only in August, 2013 that that service notice leaked (or was purposely leaked; trying to read Apple is often like trying to read the pre-1989 Kremlin). I wish I could remember the month and year when mine got replaced, but I can't. I have a vague idea that the issue didn't develop for me on day one (early November, 2011), but waited until the following spring sometime to rear its ugly whatever — possibly thermal?


A little more Intertubes searching turned up tales of being able to cure (literally) the 2011 model issue. But the 2020 model issue appears from the git-go in some people's machines, so please don't take your still-under-warranty machines apart just yet.


From my experience dealing with Apple over ~ 30 years, they do see statistics on reasons for AppleCare calls, and they will deal with this, but it's unrealistic to expect an engineering change in a few weeks. (They have to reproduce the issue in machines coming off the assembly line, do a bunch more of that to get an idea of the prevalence, troubleshoot to discover the root cause, and then implement a solution, which could turn out to be hardware or software). Seems like most people here realize that, and are either bringing recently purchased machines back during return periods, or holding off ordering this CTO option until a fix has been devised, both of which make perfect sense.


[Edited by Moderator]

Sep 3, 2020 3:13 PM in response to airpoint

I just want to let everyone know that I have not seen any lines since I first configured my iMac and they were not as severe as the photos I have seen, they were very brief and very thin. Also I do hear the fan when doing non-intensive tasks but it is very quiet. I don't think this should put anyone off of purchasing. Just exchange it if it has crashing/lines or any other issue.

Sep 8, 2020 9:23 PM in response to oren115

Where are you? There a lots of Apple Stores currently open at least as "storefronts" (pick up and, don't know, maybe drop-off, too?) in the US: https://appleinsider.com/articles/20/05/25/heres-where-apple-stores-have-reopened-around-the-world.


Apple tends pretty much never to admit in, say, a press release that there's hardware flaw, even after they've diagnosed it and have a free repair program. At some point, that information just becomes available through AppleCare and the Genius Bars — and this the net. If it's a software issue, that'll probably get mixed into "an upcoming release" of the OS. 11.1? We can hope.

Sep 17, 2020 11:57 PM in response to gurman42

It Does, I noticed in Dark mode it was easier for the glitch to catch the eye. However, I also noticed that the glitch in dark mode sometimes came across as a lighter gray color (but still was more noticeable). In non dark mode it was a whitish glitch for me, in Dark mode (Well not the first unit) was more a bright gray, The Second unit it would by a near white or a bright white... I have since sent them both back and hoping they figure it all out.

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iMac 27 inch 2020 - Screen Glitch (Random Lines Appear on Screen)

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