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I’m using the iPhone 8 Plus which is updated to IOS 13.6.1. When I receive a notification while listening to music or watching videos, the volume of the song drops slightly for the notification sound to alert me and then gets "stuck" in a low volume. Has anybody else had this problem? Can someone give suggestions on how to permanently fix this problem?
Thanks!
iPhone 8 Plus, 13
Hi sameera3,
Thanks for your post! We understand that when a notification comes in while listening to music, the audio will drop and remain low. Does the issue occur while listening to music on several different apps, or just one app? If the issue is affecting one app, try removing the app, then reinstalling. Follow the 'Reinstall the app' portion of the article below.
If an app unexpectedly quits, stops responding, or won’t open
Let us know what you find out!
Take care!
Hi sameera3,
Thanks for your post! We understand that when a notification comes in while listening to music, the audio will drop and remain low. Does the issue occur while listening to music on several different apps, or just one app? If the issue is affecting one app, try removing the app, then reinstalling. Follow the 'Reinstall the app' portion of the article below.
If an app unexpectedly quits, stops responding, or won’t open
Let us know what you find out!
Take care!
Hey Joseph,
Thank you so much for the solution. It seems the issue is occurring while using all music or video streaming apps. I’ve tried resintalling all of them but the same issue persists.
Take care.
Hey Joseph,
The issue seems to have been solved. Thanks a lot for your help and support.
Take Care.
Q: Volume Drop Issue When Listening to Music or Watching Videos
