You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Coder2005 Author

Level 1

4 points

MacBook Pro (2019) Touch ID stops registering touches

Hello! I have been using my mbp for some time now and used Touch ID often. Recently (a week ago) Touch ID decided to stop registering touches. When I press it it just does not register any fingerprint. When I reset Touch ID and tried to add fingerprints again it goes through the beginning of the fingerprint adding animation (where it starts to fill in a finger) and then the next time I touch it it resets and goes back to nothing. I was wondering if anyone else has had this problem. Thanks in advance!

MacBook Pro 13″, macOS 11.0

Posted on Aug 27, 2020 8:23 PM

Top-ranking reply

Axel Foley

Level 10

149,568 points

Posted on Aug 27, 2020 11:51 PM

Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
Enter ➔ Safe Mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.

Axel F.

View in context

MacBook Pro (2019) Touch ID stops registering touches

Similar questions