my laptop is up to date as is the version of iTunes I have. When I open it on my laptop it freezes straight away. I've tried uninstalling and reinstalling,running it as an administrator and running it in safe mode but it still freezes. Any ideas how I can fix this issue?
Windows, Windows 10
You could try sending Apple some feedback, using their Feedback form: https://www.apple.com/feedback/itunesapp.html
Note though, that Apple do not reply to your feedback and it is up to them whether they fix the problem. (I wouldn't hold your breath.)
You could try sending Apple some feedback, using their Feedback form: https://www.apple.com/feedback/itunesapp.html
Note though, that Apple do not reply to your feedback and it is up to them whether they fix the problem. (I wouldn't hold your breath.)
While it's in that frozen condition on startup, do you see an additional icon in the top right of the iTunes window?
Check for it the next day that you start up iTunes.
If you re-start iTunes on the same day, the icon may be there for such a short time that you miss it. Hence the reason I suggest testing this the next day.
I realise that.
I'm asking because whenever I start my iTunes, I get that icon in the top right (as shown in the screenshot) and my iTunes is frozen (and useless) and I thought that this might be what's happening to you too.
On the odd occasion that I've been quick enough, I've managed to click on View / Show Activity Window before iTunes actually freezes and in the pop-up window that appears, it tells me that iTunes is "making my purchases available".
I don't think I'm being unreasonable in thinking that it shouldn't be necessary for iTunes to check this every time that I start it and to make itself totally unusable to the customer (that's me) until it's finished.
Since I haven't managed to find a way to prevent iTunes from indulging in this navel gazing I simply put up with it, but it's extremely annoying.
I just opened my i Tunes and I do see that pop up. I hadn't thought about it until you mentioned it. I thought it was just connecting to the cloud and didn't think that was causing the problem. Thank you for the information
The cloud thing is to the lower right of the activity indicator in my screenshot. I don't use the cloud, so no idea why that should appear. I'm fairly certain that the making purchases available is the cause of the freeze.
As for my "purchases"; I have fourteen songs in my Library that came from the iTunes Store - and at least twelve of them were given to me by the store without their bothering to ask me if I wanted them. To be honest, I don't recall buying the remaining two.
No I don’t it looks normal but you can’t click on anything or close it
I clicked on the view button before the icon came up and i was ok for awhile but then it froze again
Ok so do you have any suggestions of what I can try now to fix the issue?
Ok thank you I’ve just re opened iTunes and it has to be what you said about the cloud icon. Thank you for your help
itunes freezes on windows 10
