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Has anyone recoved
a SECURITY NOTICE from AOL.net or AOL.com about an October 20,2020 Dealine to CHANGE APPLE MAIL security settings? I received such an email in one of 3 accounts from AOL.net - I have never seen aol.NET as an address... Only aol.COM. ---IS THIS LEGIT ?
[Re-Titled by Moderator]
I’m leaving after 30+ years with AOL. It’s very time consuming to transfer so many emails but I had no choice. I’m 76 years old. There was no way I could do what was required. I didn’t have the time or the inclination. The instructions were terrible.
Agree with you. Leave AOL.
Yes, all AOL mail accounts are presently working just fine - My concerns are 1) what about these settings for continuing to use AOL inside apple mail, as they claim settings need to change BY OCT 20, 2020 ...and 2) was this message from AOL.net legitimate or a "spoof" or phishing that might need to be reported to APPLE, AOL or ??? - Thanks again
I don't know what ahead is- I got the email directly in my Apple Mail - below is a portion of AOL.Net email to me. Hope that helps.
THIS IS A PORTION OF THE "SECURITY MESSAGE" FROM AOL.NET not AOL.COM
Begin forwarded message:
From: AOL Member Services <AOLMemberServices@email.aol.net>
Subject: Important security notice for your AOL account
August 25, 2020 at 8:30:34 AM CDT
reply@email.aol.net" <reply-HP2v40000017425d01ee199cfb7f4bbc786c8077@email.aol.net>
We’ve noticed that you’re using non-AOL applications (such as third-party email, calendar, or contact applications) that may use a less secure sign-in method. To protect you and your data, AOL will no longer support the current sign-in functionality October 20, 2020.you will need to take one of the steps below to continue using your AOL Mail without interruption.
Option 1: We recommend that you access your mail using our free AOL app for iOS and Android or simply go to mail.aol.com to access AOL Mail on the we
Option 2: Keep your current, non-AOL app, BUT follow a few steps to get it to sync with our secure sign-in method.
visit our help page.
The AOL TeamPrivacy Policy | Customer Support
© 2020 Verizon Media.
A bit late to the game, I usually delete these AOL emails but looked at this one these send and it's very confusing. By my reading, I see the following stuff (which I have NOT yet confirmed with AOL). I added some emphasis on my own:
Of course... it would be great for someone at AOL to confirm this...
Yes, Apple Mail should be easier.
Whew, haven't used my AOL Addy in 18 years, but went through the new process, which is a few steps, one of which is...
How to use this app password
As long as you don't log out of WebMail if you use it at all, you shouldn't need worry.
This is my original Q - this doesn't not seem legit I refer to the address ( .net ) and the reply to also .net rather than .COM
I believe this to be phishing AND WANT to know who to report it IF SO that ISSS legit - Thanks
PLEASE SEE THE AOL.NET message rec'd a few days ago- I brought this AOL account and others INTO MY APPLE MAIL PROGRAM YEARS AGO-
Tue, Aug 25 at 11:19 AM
OK, there is am aol.mail.net
Network Records for: aol.mail.net
Whois query for: 51.138.5.6
Results returned from whois.arin.net:
inetnum: 51.136.0.0 - 51.138.255.255
org: ORG-MA42-RIPE
netname: MICROSOFT
descr: Microsoft Limited UK
country: GB
admin-c: DH5439-RIPE
tech-c: MRPA3-RIPE
status: LEGACY
mnt-by: RIPE-NCC-LEGACY-MNT
mnt-by: MICROSOFT-MAINT
created: 2015-05-21T17:18:28Z
last-modified: 2016-07-25T09:38:58Z
source: RIPE
So, I take it you're in Europe?
Thanks - good morning from Austin TX! OK so ?? maybe since there is an AOL.NET in Europe - Verizon is International? Maybe they "run microsoft 'whatevers' on their systems" ? Do you think maybe I wasn't scammed or phished or ???? I did finally call the number I had for AOL (for whatever long ago I was thinking?!?!?!?) and the gal said she was from Romania, which could still turn out to be another Nigerian Prince deal??? She wanted a credit card for me to speak to "support" to "help me" change my settings for apple mail - And,, without further info given besides who owned the Apple and the AOL account and no credit card (but she had probably nabbed my phone number I called from) I hung up- Let me understand more... there is a legit AOL.Net? part of AOL.com? Thanks for sticking with me on this. K9 Ms.
AOL's new complicated requirement to continue email after 20 Oct 2020.....AOL reps response to my serious concerns...Read for yourself
Gabriel I
Hi there. I’m Gabriel. I’ll be
assisting you today.
11:34:00 PM
Hi Robert! Nice to meet you online!
11:34:31 PM
We no longer allow 3rd party email
clients to be able to connect with the AOL account if the connection it`s not
secure. So, if you are using an email client that does not access the AOL log
in page directly so your account can be accessed securely, you will need to use
an app specific password for that email application instead of your normal AOL
password to keep your account safe
11:35:10 PM
So, if you are not using the AOL app
on your iOS or Android devices, then most likely you will have to follow the
steps from the email
11:36:02 PM
Me
let me read this...thanks!
11:36:26 PM
Gabriel I
You`re welcome!
11:36:45 PM
Me
My concern is for an older friend
who has an apple android and she has an aol email account....I had to wait on
the phone one hour just to get to a rep...then another 40 minutes to do the 24
step process to set up the new password...my friend won't be able to do that...
11:39:24 PM
Gabriel I
Well, the instructions are in the
email for all devices. She can generate an app specific password and use that
instead of the normal AOL password or she can download the AOL app and use that
without any hassle
11:40:26 PM
Me
I have a Ph.D...and it took the rep
40 minutes to walk me thru the process...after the one hour wait to get to the
rep...it is not as easy as you say....
11:42:56 PM
Gabriel I
There are detailed step by step
guides for each device in the email sent to all members. Following those should
do it
11:44:15 PM
Me
Why then working with your rep did
it take 24 steps ...many of which were hard to follow...
11:45:35 PM
Gabriel I
Well, you need to remove the account
from your device, the go to http://login.aol.com/account/security
, generate an app specific password for your device and then add the account
back using the app specific password
11:46:44 PM
OR download the AOL app and use your
normal AOL password
11:46:58 PM
Or you can ask you friend to contact
us via chat and we can guide ehr
11:47:11 PM
Her*
11:47:15 PM
Me
Chat only works at 11
pm....yesterday I logged onto chat and waited over an hour and then it told me
no one was available...that didn't work....more in a minute
11:48:54 PM
Gabriel I
Phone support is limited due to
COVID-19 health and safety considerations for our employees, so in some
moments, the queue for chat will be longer since we have more requests
11:49:46 PM
Me
As you get closer to 20 Oct your
wait times are going to get much longer...more in a minutes
11:50:17 PM
Gabriel I
Phone support is limited due to
COVID-19 health and safety considerations for our employees, so in some
moments, the queue for chat will be longer since we have more requests
11:50:26 PM
Me
Over the weeks the minimum wait time
via phone is 45 plus minutes
11:50:58 PM
Gabriel I
Please ask her to contact us or ask
her to follow the steps from the email
11:51:09 PM
Me
I think the better option is to
switch to gmail
11:51:47 PM
Gabriel I
I`m sorry to hear that, but
ultimately that`s your decision and we respect it
11:52:05 PM
Is there anything else I can assist
you with at this time?
11:52:09 PM
Me
No you've helped me make my and her
decision....thanks
This is what AOL told me
Gabriel I
Hi there. I’m Gabriel. I’ll be
assisting you today.
11:34:00 PM
Hi Robert! Nice to meet you online!
11:34:31 PM
We no longer allow 3rd party email
clients to be able to connect with the AOL account if the connection it`s not
secure. So, if you are using an email client that does not access the AOL log
in page directly so your account can be accessed securely, you will need to use
an app specific password for that email application instead of your normal AOL
password to keep your account safe
11:35:10 PM
So, if you are not using the AOL app
on your iOS or Android devices, then most likely you will have to follow the
steps from the email
11:36:02 PM
Me
let me read this...thanks!
11:36:26 PM
Gabriel I
You`re welcome!
11:36:45 PM
Me
My concern is for an older friend
who has an apple android and she has an aol email account....I had to wait on
the phone one hour just to get to a rep...then another 40 minutes to do the 24
step process to set up the new password...my friend won't be able to do that...
11:39:24 PM
Gabriel I
Well, the instructions are in the
email for all devices. She can generate an app specific password and use that
instead of the normal AOL password or she can download the AOL app and use that
without any hassle
11:40:26 PM
Me
I have a Ph.D...and it took the rep
40 minutes to walk me thru the process...after the one hour wait to get to the
rep...it is not as easy as you say....
11:42:56 PM
Gabriel I
There are detailed step by step
guides for each device in the email sent to all members. Following those should
do it
11:44:15 PM
Me
Why then working with your rep did
it take 24 steps ...many of which were hard to follow...
11:45:35 PM
Gabriel I
Well, you need to remove the account
from your device, the go to http://login.aol.com/account/security
, generate an app specific password for your device and then add the account
back using the app specific password
11:46:44 PM
OR download the AOL app and use your
normal AOL password
11:46:58 PM
Or you can ask you friend to contact
us via chat and we can guide ehr
11:47:11 PM
Her*
11:47:15 PM
Me
Chat only works at 11
pm....yesterday I logged onto chat and waited over an hour and then it told me
no one was available...that didn't work....more in a minute
11:48:54 PM
Gabriel I
Phone support is limited due to
COVID-19 health and safety considerations for our employees, so in some
moments, the queue for chat will be longer since we have more requests
11:49:46 PM
Me
As you get closer to 20 Oct your
wait times are going to get much longer...more in a minutes
11:50:17 PM
Gabriel I
Phone support is limited due to
COVID-19 health and safety considerations for our employees, so in some
moments, the queue for chat will be longer since we have more requests
11:50:26 PM
Me
Over the weeks the minimum wait time
via phone is 45 plus minutes
11:50:58 PM
Gabriel I
Please ask her to contact us or ask
her to follow the steps from the email
11:51:09 PM
Me
I think the better option is to
switch to gmail
11:51:47 PM
Gabriel I
I`m sorry to hear that, but
ultimately that`s your decision and we respect it
11:52:05 PM
Is there anything else I can assist
you with at this time?
11:52:09 PM
Me
No you've helped me make my and her
decision....thanks
This is what AOL told me....25 plus year member...
Gabriel I
Hi there. I’m Gabriel. I’ll be
assisting you today.
11:34:00 PM
Hi Robert! Nice to meet you online!
11:34:31 PM
We no longer allow 3rd party email
clients to be able to connect with the AOL account if the connection it`s not
secure. So, if you are using an email client that does not access the AOL log
in page directly so your account can be accessed securely, you will need to use
an app specific password for that email application instead of your normal AOL
password to keep your account safe
11:35:10 PM
So, if you are not using the AOL app
on your iOS or Android devices, then most likely you will have to follow the
steps from the email
11:36:02 PM
Me
let me read this...thanks!
11:36:26 PM
Gabriel I
You`re welcome!
11:36:45 PM
Me
My concern is for an older friend
who has an apple android and she has an aol email account....I had to wait on
the phone one hour just to get to a rep...then another 40 minutes to do the 24
step process to set up the new password...my friend won't be able to do that...
11:39:24 PM
Gabriel I
Well, the instructions are in the
email for all devices. She can generate an app specific password and use that
instead of the normal AOL password or she can download the AOL app and use that
without any hassle
11:40:26 PM
Me
I have a Ph.D...and it took the rep
40 minutes to walk me thru the process...after the one hour wait to get to the
rep...it is not as easy as you say....
11:42:56 PM
Gabriel I
There are detailed step by step
guides for each device in the email sent to all members. Following those should
do it
11:44:15 PM
Me
Why then working with your rep did
it take 24 steps ...many of which were hard to follow...
11:45:35 PM
Gabriel I
Well, you need to remove the account
from your device, the go to http://login.aol.com/account/security
, generate an app specific password for your device and then add the account
back using the app specific password
11:46:44 PM
OR download the AOL app and use your
normal AOL password
11:46:58 PM
Or you can ask you friend to contact
us via chat and we can guide ehr
11:47:11 PM
Her*
11:47:15 PM
Me
Chat only works at 11
pm....yesterday I logged onto chat and waited over an hour and then it told me
no one was available...that didn't work....more in a minute
11:48:54 PM
Gabriel I
Phone support is limited due to
COVID-19 health and safety considerations for our employees, so in some
moments, the queue for chat will be longer since we have more requests
11:49:46 PM
Me
As you get closer to 20 Oct your
wait times are going to get much longer...more in a minutes
11:50:17 PM
Gabriel I
Phone support is limited due to
COVID-19 health and safety considerations for our employees, so in some
moments, the queue for chat will be longer since we have more requests
11:50:26 PM
Me
Over the weeks the minimum wait time
via phone is 45 plus minutes
11:50:58 PM
Gabriel I
Please ask her to contact us or ask
her to follow the steps from the email
11:51:09 PM
Me
I think the better option is to
switch to gmail
11:51:47 PM
Gabriel I
I`m sorry to hear that, but
ultimately that`s your decision and we respect it
11:52:05 PM
Is there anything else I can assist
you with at this time?
11:52:09 PM
Me
No you've helped me make my and her
decision....thanks
This is what AOL told me...25 year member...
Gabriel I
Hi there. I’m Gabriel. I’ll be
assisting you today.
11:34:00 PM
Hi Robert! Nice to meet you online!
11:34:31 PM
We no longer allow 3rd party email
clients to be able to connect with the AOL account if the connection it`s not
secure. So, if you are using an email client that does not access the AOL log
in page directly so your account can be accessed securely, you will need to use
an app specific password for that email application instead of your normal AOL
password to keep your account safe
11:35:10 PM
So, if you are not using the AOL app
on your iOS or Android devices, then most likely you will have to follow the
steps from the email
11:36:02 PM
Me
let me read this...thanks!
11:36:26 PM
Gabriel I
You`re welcome!
11:36:45 PM
Me
My concern is for an older friend
who has an apple android and she has an aol email account....I had to wait on
the phone one hour just to get to a rep...then another 40 minutes to do the 24
step process to set up the new password...my friend won't be able to do that...
11:39:24 PM
Gabriel I
Well, the instructions are in the
email for all devices. She can generate an app specific password and use that
instead of the normal AOL password or she can download the AOL app and use that
without any hassle
11:40:26 PM
Me
I have a Ph.D...and it took the rep
40 minutes to walk me thru the process...after the one hour wait to get to the
rep...it is not as easy as you say....
11:42:56 PM
Gabriel I
There are detailed step by step
guides for each device in the email sent to all members. Following those should
do it
11:44:15 PM
Me
Why then working with your rep did
it take 24 steps ...many of which were hard to follow...
11:45:35 PM
Gabriel I
Well, you need to remove the account
from your device, the go to http://login.aol.com/account/security
, generate an app specific password for your device and then add the account
back using the app specific password
11:46:44 PM
OR download the AOL app and use your
normal AOL password
11:46:58 PM
Or you can ask you friend to contact
us via chat and we can guide ehr
11:47:11 PM
Her*
11:47:15 PM
Me
Chat only works at 11
pm....yesterday I logged onto chat and waited over an hour and then it told me
no one was available...that didn't work....more in a minute
11:48:54 PM
Gabriel I
Phone support is limited due to
COVID-19 health and safety considerations for our employees, so in some
moments, the queue for chat will be longer since we have more requests
11:49:46 PM
Me
As you get closer to 20 Oct your
wait times are going to get much longer...more in a minutes
11:50:17 PM
Gabriel I
Phone support is limited due to
COVID-19 health and safety considerations for our employees, so in some
moments, the queue for chat will be longer since we have more requests
11:50:26 PM
Me
Over the weeks the minimum wait time
via phone is 45 plus minutes
11:50:58 PM
Gabriel I
Please ask her to contact us or ask
her to follow the steps from the email
11:51:09 PM
Me
I think the better option is to
switch to gmail
11:51:47 PM
Gabriel I
I`m sorry to hear that, but
ultimately that`s your decision and we respect it
11:52:05 PM
Is there anything else I can assist
you with at this time?
11:52:09 PM
Me
No you've helped me make my and her
decision....thanks
This is what AOL told me ..a 25 year member
Gabriel I
Hi there. I’m Gabriel. I’ll be
assisting you today.
11:34:00 PM
Hi Robert! Nice to meet you online!
11:34:31 PM
We no longer allow 3rd party email
clients to be able to connect with the AOL account if the connection it`s not
secure. So, if you are using an email client that does not access the AOL log
in page directly so your account can be accessed securely, you will need to use
an app specific password for that email application instead of your normal AOL
password to keep your account safe
11:35:10 PM
So, if you are not using the AOL app
on your iOS or Android devices, then most likely you will have to follow the
steps from the email
11:36:02 PM
Me
let me read this...thanks!
11:36:26 PM
Gabriel I
You`re welcome!
11:36:45 PM
Me
My concern is for an older friend
who has an apple android and she has an aol email account....I had to wait on
the phone one hour just to get to a rep...then another 40 minutes to do the 24
step process to set up the new password...my friend won't be able to do that...
11:39:24 PM
Gabriel I
Well, the instructions are in the
email for all devices. She can generate an app specific password and use that
instead of the normal AOL password or she can download the AOL app and use that
without any hassle
11:40:26 PM
Me
I have a Ph.D...and it took the rep
40 minutes to walk me thru the process...after the one hour wait to get to the
rep...it is not as easy as you say....
11:42:56 PM
Gabriel I
There are detailed step by step
guides for each device in the email sent to all members. Following those should
do it
11:44:15 PM
Me
Why then working with your rep did
it take 24 steps ...many of which were hard to follow...
11:45:35 PM
Gabriel I
Well, you need to remove the account
from your device, the go to http://login.aol.com/account/security
, generate an app specific password for your device and then add the account
back using the app specific password
11:46:44 PM
OR download the AOL app and use your
normal AOL password
11:46:58 PM
Or you can ask you friend to contact
us via chat and we can guide ehr
11:47:11 PM
Her*
11:47:15 PM
Me
Chat only works at 11
pm....yesterday I logged onto chat and waited over an hour and then it told me
no one was available...that didn't work....more in a minute
11:48:54 PM
Gabriel I
Phone support is limited due to
COVID-19 health and safety considerations for our employees, so in some
moments, the queue for chat will be longer since we have more requests
11:49:46 PM
Me
As you get closer to 20 Oct your
wait times are going to get much longer...more in a minutes
11:50:17 PM
Gabriel I
Phone support is limited due to
COVID-19 health and safety considerations for our employees, so in some
moments, the queue for chat will be longer since we have more requests
11:50:26 PM
Me
Over the weeks the minimum wait time
via phone is 45 plus minutes
11:50:58 PM
Gabriel I
Please ask her to contact us or ask
her to follow the steps from the email
11:51:09 PM
Me
I think the better option is to
switch to gmail
11:51:47 PM
Gabriel I
I`m sorry to hear that, but
ultimately that`s your decision and we respect it
11:52:05 PM
Is there anything else I can assist
you with at this time?
11:52:09 PM
Me
No you've helped me make my and her
decision....thanks
Dear Gabriel
Thank you for the "copy" of THE CHAT -
Firstly let me thank everyone who has shared that being said - somewhere along the line, everyone thinks I am using Sierra or High Sierra. NOT! UP to date to the minute Catalina, which has been NO JOY as far as "missing pieces/programs" -
I AM NOT using a phone or phone app. I am only using AOL on the computer - for about 10 years myself - O am not technically savvy. I would not be able to do 24 steps either, like your friend- IS IT AT ALL POSSIBLE THAT BY MY USING CATALINA I AM UP TODATE FOR the "folks of AOL?" and their secure concern using whatever PORTS which I can't locate where they would even be on my puter. Is the only way to get another email service? DO YOU KNOW IF AOL has a auto response I can set up for any incoming emails into my computer/apple AOL mails TELLING THEM I HAVE ANEW ACCOUNT/EMAIL and what the new-er address is? Thanks again - K9Ms.
I couldn't agree with you more, Robert (Me).
I have been using AOL from the beginning, about 30 years. I called for help, the guy was nice but I could not understand much of his language. Near the end of our conversation, he told me there was a way to help me , but it would cost me $9.99. I ended the conversation.
I still don't understand what AOL wants me to do, so now I'm looking for a way to transfer my emails to either Yahoo, Google or Outlook. I was told I have until October 20, 2020 to fix my AOL or else! What a terrible way to treat faithful AOL clients.
Thank you for your post.
AOL Mail changes security notice on Mac
