You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Fringo
Fringo Author
User level: Level 1
4 points

My MacBook Pro doesn't recognize the battery after minor liquid spill

Hello and thank you in advance to everyone that will try to help me.

My MacBook Pro get water damaged with some drops of water on the left/up side and, as it should do in this cases, i rapidly shutted down and reversed it.

The laptop works perfectly fine with the exception of it not recognizing the battery, thus the laptop only turns on while being connected to the power cord. The battery icon on the top right displays an X with "No battery available". This is mirrored in the System Information interface under Power, where all values for this section display "No" and "0" (as in the battery is not recognized). If i remove the power cord it goes on kind of a sleep state because if i re-plug the cord it wakes so it doesn’t shut down.

I have tried SMC Reset and this made no difference. I’ve also tried cleaning the NVRAM/PRAM without any luck.

I’ve also tried a method described on a discussion on this site that consist on removing the battery, press 10 sec the power button, plug the magsafe while pushing power and then plug the battery in. With this method the MacBook turns on WITHOUT the power cord (so the battery is working), with the airfan at max speed but the battery icon on the top right still displays an X.

I’ve also purchased a new battery and replaced the old one but nothing changed.

I know that it is near impossible to diagnose what is wrong with the laptop via the forum, but what are the options? There are any other thing i can try do to or the only solution is asking to a service provider?

MacBook Pro Retina

Posted on Aug 29, 2020 11:25 AM

Reply
Question marked as Top-ranking reply
User profile for user: Kappy
Kappy
User level: Level 10
361,849 points

Posted on Aug 29, 2020 11:42 AM

Disconnect the charger, shutdown the computer. Do not use it until the problem is resolved. Based on your information this was a major liquid spill, not a minor one. Nevertheless, you need to get it in for service ASAP before more damage is done.


Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  3. Primary support help at Contact Support.
  4. To contact product and tech support: Contacting Apple for support and service including international calling numbers.


About the Standard Warranty:


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]



View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Kappy
Kappy
User level: Level 10
361,849 points

Aug 29, 2020 11:42 AM in response to Fringo

Disconnect the charger, shutdown the computer. Do not use it until the problem is resolved. Based on your information this was a major liquid spill, not a minor one. Nevertheless, you need to get it in for service ASAP before more damage is done.


Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  3. Primary support help at Contact Support.
  4. To contact product and tech support: Contacting Apple for support and service including international calling numbers.


About the Standard Warranty:


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]



Reply

My MacBook Pro doesn't recognize the battery after minor liquid spill

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up