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UPDATE iOS fail

My iPhone 11 pro max is frozen on the apple logo, i tried to update the software using iTunes. I keep getting an error (14) and it states I cannot update. The phone just shows the logo with the progress bar but it stops quarter of the way. I just want to update and get my pictures of my baby back. I'm hoping i can do this first without wiping everything, particularly my pictures.


Any help would be greatly appreciated. Thanks!

iPhone 11 Pro Max, iOS 13

Posted on Aug 29, 2020 6:15 PM

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Question marked as Top-ranking reply

Posted on Aug 29, 2020 6:24 PM

For error 14 refer to this link

https://support.apple.com/en-ca/HT204770#usb

good luck!

2 replies

UPDATE iOS fail

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