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geeth1919 Author

Level 1

8 points

Mobile data issues

My mobile for certain apps gets switched off automatically though i switch on mobile data for that particular app from the settings. Because of this im unable to use mobile data for certain apps like appstore, youtube, googlemaps and ubereats. Mobile data works fine with other apps like whatsapp. Please help me to sort this out.

iPhone 7 Plus, iOS 13

Posted on Sep 1, 2020 10:49 AM

Top-ranking reply

NohaA09

Community Specialist

Posted on Sep 2, 2020 11:33 AM

Hello geeth1919,

Thank you for contacting the Apple Support Community! We understand cellular data is being turned off unexpectedly for certain apps on your iPhone. We'll be happy to help with this.

For this issue, make sure your iPhone and the apps in question are up to date:

Update your iPhone, iPad, or iPod touch

Update apps or use automatic downloads

Make sure carrier settings are up to date as well:

Update your carrier settings on your iPhone or iPad

If you still have issues, try deleting the apps in question, restarting your iPhone, then reinstalling:

Restart your iPhone

Take Care!

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Mobile data issues

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