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Hello, I have iPhone 11 (Dual sim), my FaceTime audio option is greyed out and only video FaceTime calls are possible. I have done all the remedies, tried activation of FaceTime with different Apple ID, reset all settings, reset network settings, even factory reset, also done latest ios update. But No luck yet
Can anyone help please?
iPhone 11
Please the audio in my FaceTime is not working, only video available
Please the audio in my FaceTime is not working, only video available
See If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support
Check that cellular data is enabled for FaceTime
If you're trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime.
Go to Settings > Cellular. Find the FaceTime app and turn on Cellular Data.
Reset your Network Settings
Tap Settings -> General -> Reset -> Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
Check your contact information
Go to Settings > FaceTime > see what is checked off under the You Can Be Reached By FaceTime At. Restart the device.
Reset all settings
If the issue persists, reset all settings: Settings > General > Reset > Reset all settings
Contact Apple Support
If it is still not working, contact Apple support here Contact - Official Apple Support
Thank you everybody, i have got an answer to my own question after doing an intense research.
so basically the dual sim iphones which have a serial number/imei number with CHA or AA something and is manufactured in China, wont be having facetime audio option.
For more details see below website:
https://www.techinasia.com/apple-facetime-audio-disabled-china-iphone-ipad-models
Its not workin i didi try many many time and all of this things I think its about dual sim phone only
Thank you for your reply.
It is fully available in my country as i had previous iphone x which worked fine completely, and currently other iphone users are enjoying it too.
FaceTime audio is no available in all areas. Wireless carrier support and features for iPhone in the United States and Canada - Apple Support
Facetime Audio not Working
