Issues with Spectrum App and Apple TV

Having issues with the Spectrum App on Apple TV such as freezing, pixelating and recording issues. Any suggestions?

Apple TV 4K, tvOS 13

Posted on Sep 2, 2020 8:21 AM

Reply
34 replies

Oct 15, 2020 3:14 PM in response to Paraflamaque

My Spectrum app is acting terrible same as others complaints.

All of my other apps work fine.

Apple, Netflix, Prime, etc.

Spectrum seemed to improve for awhile earlier this year, now it’s back.

especially during Sports.

Is it due to recent Apple vs Spectrum app updates?

I've had to jump out of both apps to watch on antenna (when available) and get an awesome picture!

I shouldn’t be having this problem.

Oct 23, 2020 11:13 AM in response to Jkeerie

Haven’t watched much, but 2 days later app is still working good.

the real test will be during football this Sunday.

My Apple TV has the Spectrum app, but my Sony tv doesn’t have one available even after a search. It would be nice to have a Sony Tv Spectrum app for backup if Apple TV app fails again.

I was told at Best Buy a year ago that the Apple TV would give me 4K Spectrum and resolve another issue with my Sony sound bar.

I really didn’t want another computer. I just wanted a tv, lol!

Dec 1, 2020 2:56 AM in response to PrimeMercenary

You’ll have to ask spectrum that question to be sure, but it should be yes.

Although, I now have the pick 10 favorite package and Nat. Geo. wouldn’t come in without the box.

I spoke to a cable guy at my brothers house and he indicated (with a wink) that dumping the boxes would save him money. My brother didn’t care, but I do.

I already have all of my TVs on roku or Apple TV except for one box that I keep for back up at the main tv. That saves me money on 3 less boxes.

If you’re nervous about it, try it on all but one. If it works, dump them. Keeping one just in case is up to you.

Reps aren’t supposed to lie to you, so you have to ask the hard questions.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Issues with Spectrum App and Apple TV

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.