Having issues with the Spectrum App on Apple TV such as freezing, pixelating and recording issues. Any suggestions?
Apple TV 4K, tvOS 13
Hi RMBergen, I spent hours and hours trying to get this fixed - it seemed better for a short while but now my recorded programs are practically unwatchable. It's worse with fast forwarding in my case, but it also stops randomly and jumps back to an earlier point in the program, then will not fast forward.
I did get help from Twitter yesterday: @Ask_Spectrum. They were very quick to answer and researched the problem. they said it is a known issue with the cloud DVR that they are working on: "a known issue with the fast forward or "scrubbing" function cloud DVR with Apple TV. "
If you use Twitter, try reaching them that way.
Good luck because I know it's a very annoying problem!
RMbergen.
How did u force an Apple TV Software Update. (Mine says it’s updated already)
I’d like to try that.
So just to be clear even if I have all channels or biggest package I’ll get my local and all of the channels I subscribe to?
Agreed. It is awful and both companies say it’s the fault of the other. Did not have this issue with ATT U-verse cable box. Tired of hearing that streaming is the answer. FF freezes and jumps. And why can’t we see thumbnails while fast forwarding?
Ok, I’m back again.
We upgraded our WiFi/router and upgraded all Ethernet cables from cat 5 to cat 7 (although router is cat6, I was thinking of future).
After rebooting all systems, spectrum app has been running great for 4 days so far.
Issues with Spectrum App and Apple TV
