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Hi,
I just purchased a new iMac (Retina 5K, 27-inch, 2020). I've been using it for about a week. I noticed that there's an application, Maxon Cinema 4D R22, that is in my Applications folder. I don't see it listed as one of the built-in apps and I didn't install it. Should it be there?
iMac Line (2012 and Later)
Thank you for the quick reply! It is a new computer and I'm troubleshooting some issues with it. I did some more research based on your reply and I think it was installed along with Adobe After Effects.
Thank you for the quick reply! It is a new computer and I'm troubleshooting some issues with it. I did some more research based on your reply and I think it was installed along with Adobe After Effects.
You can save you and us a lot of time and effort of playing 20 questions if you do the following:
Please navigate to the Mac App Store or navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.
When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.
For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211
Thanks for the suggestion. I spoke to another Apple advisor this afternoon and we did some more tests on the system. We weren't able to resolve the issue so we used Capture data to send a file to the Apple engineers. I'll receive a reply from them on Saturday. I'm grateful for any suggestions that you can offer in the meantime.
The computer has been crashing when I open a specific Adobe Premiere project. I was able to work on another project without crashing for a full day. I worked on the computer (and that specific project) for a couple of days before the crashes started. The project works fine on an older Mac. All of the video files are located on an external hard drive. It doesn't crash when I open the project without the external drive connected.
I attached the Etre Report.
Did you install Adobe After Effects?
Yes, it was purchased directly from Apple. I didn't use migration assistant. I started as a new user and the only apps that I installed were the Adobe apps that I use for video editing. The computer keeps having kernel panics while using Adobe Premiere. I'm working with Apple support to try and find a solution. I have an appointment to speak to rep and was trying some basic trouble-shooting while I waited.
What brand of RAM is installed and where did you buy it from? I see your computer is configured with 128GB of RAM so I am guessing you may have upgraded it yourself. If that is correct please let us know the brand and source of the RAM you purchased.
I see where you uninstalled the Adobe Apps. How did you uninstall the Apps? Did you use the Adobe Uninstaller or did you just drag them to the trash and delete the trash?
Here is a link to the Adobe Support/Help article on uninstalling their apps,
https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
It specifically states not to use the trash. If you did, delete via the trash, and then reinstalled the apps, that is probably the source/cause of the kernel panics and crashes. I’ve seen that many times when Adobe apps are uninstalled incorrectly. You can try using the Adobe uninstallers but you will probably have to contact Adobe Support for help fixing this issue correctly.
Here is the RAM that I purchased.
OWC 128GB (4 x 32GB) 2666MHz DDR4 PC4-21300 SO-DIMM 260 Pin Memory Upgrade,
(OWC2666DR4S128S), for 2019-2020 27 inch iMac (iMac19,1 iMac20,1
I had the RAM installed by an Apple certified technician.
Thanks for the info on Adobe apps. I used the uninstaller for all of the apps.
Doesn't sound like it should be there, was this Mac a Refurb?
That is one expensive App!
Yes, I installed Premiere, Media Encoder, and After Effects. I was troubleshooting problems and uninstalled all of them but the Maxon app remained on the computer in a separate folder.
Did you buy this iMac directly from Apple or from a reseller? Also, did you use Migration Assistant to migrate data from an older Mac to the new iMac?
Maxon Cinema 4D R22
