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Black vertical line on the front camera

Just bought my iphone pro max last week, i dont really do selfies or video calls but when my friend tried it there it was. A black vertical line in the middle of the screen. Went to the AU shop to exchange it but no, they referred me to an apple shop. I hope they can fix this.

iPhone 11 Pro Max, iOS 13

Posted on Sep 4, 2020 12:12 AM

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Question marked as Top-ranking reply

Posted on Sep 4, 2020 1:00 AM

If au sent you away, they couldn't see anything on your screen that might be causing your problem. I recommend that you click on the "Contact Support" link at the top right corner of this screen. Follow the links for hardware trouble and you will be guided to an Apple Store or BIC Camera Apple Service desk near you. You can't make an appointment online more than a week in advance, so you may need to take your chances by simply walking in. That happened to me both times, and both times BIC Camera took me in after just a few minutes of waiting.


Good luck.

4 replies
Question marked as Top-ranking reply

Sep 4, 2020 1:00 AM in response to IphoneMaxUser2020

If au sent you away, they couldn't see anything on your screen that might be causing your problem. I recommend that you click on the "Contact Support" link at the top right corner of this screen. Follow the links for hardware trouble and you will be guided to an Apple Store or BIC Camera Apple Service desk near you. You can't make an appointment online more than a week in advance, so you may need to take your chances by simply walking in. That happened to me both times, and both times BIC Camera took me in after just a few minutes of waiting.


Good luck.

Black vertical line on the front camera

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