Can't install drivers for Epson P800 photo printer on iMac
About 18 months ago, my iMac suddenly refused to allow the installation of drivers for my Epson P800 large format printer. This means that I can't fully utilise what is an expensive photo printer.
Predictably, Epson says it's Apple's fault and Apple blames Epson.
Essentially, if I try to run any of three Epson apps to install the drivers, it either crashes in two cases, or simply spins away until I force quit.
Details are as follows:
SCP800_1033_AM
- Select "Install Epson primer Driver" and it returns "The installation failed".
- This also happens when run in in safe mode.
SCP800_Lite_64NR_AM
- Software updater installs and drivers download
- At Progress 48% - "An error has occurred" and app closes
- This also happens when run in in safe mode.
Epson_SC-P800_Series_EA_21_Web
- App downloads required software.
- I select: Set up printer connection again
- App finds printer + MAC address (F8D027FEDFFB) and IP address (192.168.1.100) and displays "Printer Connected to your Network"
- App offers option of AirPrint or "Register the Epson printer driver". I select "Epson" and 15 minutes later, the wheel is still spinning. In fact, it ran over night one time - no progress and no error message!
Other things I have tried which didn't work include:
- Run Disk Utility - after resetting the print system
- Deleted all instances of Epson printers from System Preferences>Print & Fax. and then deleted the whole Epson folder from /Library/Printers .
- Reformatted and re-installed Catalina. I was able to install the driver, but when I recovered my files and apps from Time Machine - nada
Does anyone have any other suggestions about how I can identify the problem and resolve it? I'm at my wit's end.
TIA
Shane B
Perth, Western Australia
iMac with Retina 5K display, macOS 10.15
