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Fitzsumo Author

Level 1

4 points

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My son has been given a used iPhone but the previous owner has not signed out of iCloud and we cannot get in touch with them. Any ideas?

Posted on Sep 6, 2020 5:29 AM

Top-ranking reply

Eric Root

Level 10

684,489 points

Posted on Sep 6, 2020 5:50 AM

You need to be able to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. Apple won't unlock it.

Turn off Activation Lock - Apple Support.

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