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Bricked Apple TV 4K

I had a working product until i selected factory reset. During the factory reset the loading bar appeared stuck, then the screen began to loose HDMI signal and regain the HDMI signal, it did that about 9-10 times with the loading bar still stuck, then the device dropped HDMI signal and it did not regain, I left it for about 4 hours. I was unsure if this was part of the factory reset process so i rang apple support, this phone call lasted 30 minutes and in the fact of the progress bar not moving past the 1/4 percent, i was instructed by apple to unplugg it. The HDMI signal came back and dropped out again 2 times. It did not come back a 3rd time and the device remains without a HDMI signal and has a slow white blicking light at the front of device.


In my opinion the device appears bricked, what do you _Apple_ suggest i do?


I also reach out to customers that have experienced similar issues and welcome any suggestions


I feel i should not have to pay repair costs and what i did was not out of scope


Best Regards,


Nicholas W

Apple TV 4K, tvOS 13

Posted on Sep 12, 2020 7:47 AM

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Question marked as Top-ranking reply

Posted on Sep 12, 2020 8:48 AM

You will have to make a reservation at a Genius Bar of an Apple Retail Store or contact an Apple Authorized Service Provider. They should be able to restore the Apple TV 4K model in a way that end users can’t do themselves (because the 4K model doesn’t have a USB port).

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Bricked Apple TV 4K

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