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Lit but Locked

On an iPhone 11, when I lock the screen, the screen is lit, but stays locked. The touchscreen is not operational and the device will not power off. I have to wait for the battery life to be depleted before the phone's touch screen will work again. I can still use voice commands. Is this fixable? A bug? Do I need a replacement?

*There is no liquid damage

iPhone 11

Posted on Sep 13, 2020 5:28 AM

Top-ranking reply

LD150

Level 10

91,193 points

Posted on Sep 13, 2020 6:53 AM

have you tried

Force restart

https://support.apple.com/en-gb/guide/iphone/iph8903c3ee6/ios

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Lit but Locked

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