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kreaeva Author

Level 1

4 points

IPhone 7

Suddenly and unexpected, my iPhone 7 stopped working. It froze, so I restarted the phone. It never started again, it is stuck in boot sequence. I can only see the Apple logo on the screen. I have tried restarting the phone - to no effect. I have consulted the Apple home page for trouble shooting. I have followed the guidelines, but I only managed to get a diagnostics screen. The phone says I need to get support. What am I to do now? I am basically handicapped, in the sence that nobody, even you, cannot phone me.

iPhone 7, iOS 13

Posted on Sep 14, 2020 1:01 PM

Top-ranking reply

anypats

Level 7

21,345 points

Posted on Sep 14, 2020 2:49 PM

You can make an appointment at an Apple Store and get hands on support or you can contact Support and communicate via email or chat. Also, you could ask a neighbor/family/friend to borrow their phone so you could call Support.

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IPhone 7

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