Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Battery life

Hi. My iPhone 7 battery power started to reduce on its own out of nowhere. I checked it’s health and it was on 68% and decided to do a battery replacement. Too bad this didn’t remedy the problem. The phone was left untouched meaning no usage (100% charge) and and The percentage Still dropped !!!!! Can I please receive some feedback on this.

Posted on Sep 14, 2020 2:50 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 14, 2020 3:38 PM

Hi, I hope that the battery was replaced at an Apple Store or Apple Authorized Service Provider.


Since the battery was replaced, you can restore the phone as new:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings


If the issue persists, you can bring it back to the store where the battery was replaced so they can check it again. You can book an appointment on getsupport.apple.com or use the Apple Support app.

4 replies
Question marked as Top-ranking reply

Sep 14, 2020 3:38 PM in response to Simsim345

Hi, I hope that the battery was replaced at an Apple Store or Apple Authorized Service Provider.


Since the battery was replaced, you can restore the phone as new:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings


If the issue persists, you can bring it back to the store where the battery was replaced so they can check it again. You can book an appointment on getsupport.apple.com or use the Apple Support app.

Battery life

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.