iPhone 7 Plus will not make or receive calls - Call Fail message
My iPhone won't let me make or receive calls after software 13.7. My Carrier is AT&T. I spent an hour with them and nothing is wrong on the network. I put my sim card in another device and it worked fine.
Is there anyway to fix this. I can receive voicemails but when I swipe to answer it says Call Fail. Some callers are reporting that it says call fail for them as well. When I make calls it ring and then show call fail.
Here are all the steps I have tried to no avail:
Check your iPhone settings
- Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
- Check your Do Not Disturb settings. Go to Settings > Do Not Disturb and make sure it's off.
- Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
- See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding and make sure it's off.
- Check to see if Silence Unknown Callers is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.
Update your software (13.7 is current software on my phone)
- Check for a carrier settings update.
- Check for an iOS software update. Some updates might require a Wi-Fi connection.
Remove and reinsert your SIM card
If your iPhone has a SIM card, remove the SIM card, then reinsert it.
Contact your carrier
When you contact your carrier, make sure that:
- Your account is set up to use your iPhone.
- There aren't any localized service outages.
- Your account doesn't have a billing-related block.
- Your calls don't have errors on the carrier system.
Check your network settings
- Reset your network settings. Go to Settings > General > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
- Try to make or receive calls in another location.
- Switch to a different network band. Go to Settings > Cellular > Cellular Data Options > Enable LTE and turn off Enable LTE, 4G, or 3G (this option will depend on your carrier and device model).
iPhone 7 Plus