Apple TV 3 UI freezing and then rebooting after pausing a video on Youtube
Just updated my Apple TV 3rd gen to 7.6, when I noticed that pausing a YouTube video freezes the UI and makes the Apple TV reboot.
Any Help?
Apple TV
Just updated my Apple TV 3rd gen to 7.6, when I noticed that pausing a YouTube video freezes the UI and makes the Apple TV reboot.
Any Help?
Apple TV
Be sure to turn off auto update after this. It is automatically set to "ON" after the downgrade. Refer to my earlier post, or just add this step to the procedure...
* The most important step is to go into the Apple TV settings for Software Update and turn off auto updates. Otherwise you'll have to repeat the above steps.
Cheers, ripchord.
Took about 20 minutes to reinstate v7.5 on my Apple TV 3.2 (A1469) - I can once again pause (click 'like') & continue youtube videos. Thank you :)
If you're able to, consider editing your otherwise excellent instructions to include the TV3.1 and TV3.2 firmware links side by side in the same post - especially useful as that reference to 'iOS 8.4.3' made me wary initially. Something like:
AppleTV 3.1 (A1427)
https://ipsw.me/download/AppleTV3,1/12H885 is firmware v7.5 - Filesize: 878.31 MB - Identifer: AppleTV3,1
AppleTV 3.2 (A1469)
https://ipsw.me/download/AppleTV3,2/12H885 is firmware v7.5 - Filesize: 878.18 MB - Identifier: AppleTV3,2
SOLVED / UPDATED with hairy_kiwi's suggestion...
Depending on your ATV3.x version, grab a copy of the previous firmware (v7.5) here:
AppleTV 3.1 (A1427)
https://ipsw.me/download/AppleTV3,1/12H885 is firmware v7.5 - Filesize: 878.31 MB - Identifer: AppleTV3,1
AppleTV 3.2 (A1469)
https://ipsw.me/download/AppleTV3,2/12H885 is firmware v7.5 - Filesize: 878.18 MB - Identifier: AppleTV3,2
The idea is to downgrade you Apple TV to v7.5 (Check your current installed firmware version by opening Settings, General, About. Ifyou're experiencing the YT pause-freeze problem, chances are you have v7.6 installed.
Once you've got a copy of the appropriate firmware, follow the steps below.
That’s it! Once you are done with all these steps, it means your Apple TV has been downgraded to the v7.5 and the pause function in YT should be working again.
Hmmm. Did you use the Shift (Win) or Option (Mac) modifier before pressing the Restore button?
Another way to install an IPSW file with iTunes is by forcing it to use the file of your choice. To do that, hold down Shift (Windows) or Option (Mac) and then press the restore button in iTunes. From there, select the IPSW file you want to install to the device.
I give you credit for calling and speaking to Apple Support. When I originally posted here I too "contacted" Google to "notify" them about the issue, but as we all know, all that means is posting to their support community. Don't have the option to call and speak with an actual human being. And in my experience Google support is way less likely to acknowledge, reply or ACT than Apple's is. But also, as ivors posted earlier in this thread, this is almost certainly an Apple issue as the apps on the 3rd gen AppleTV are Apple's responsibility: there is no App Store where third parties provide/maintain/update their apps.
I was under the impression that if a post/thread got enough attention Apple would take notice, but maybe we should start contacting them directly. I will do so in the next day or two. Maybe if enough customers do they'll acknowledge and eventually fix the issue. I agree that downgrading is not a great fix, and most likely not a lasting one - Apple doesn't keep signing old OS software forever, or in some cases for very long at all.
I was actually feeling like it WAS a motivator to upgrade to an Apple TV 4k, if only an unwelcome/forced one. As support for a device and its software begins to diminish, moving to a current one is usually a good way to get those things again. Plus, with an Apple TV 4k, there IS an App Store with apps provided/maintained/updated by the third parties who created them, Google/YouTube included. Like you, I just don't like feeling pressured into purchasing a new device by having my old one become useless through neglect.
I will come back and post the results of my contacting Apple Support about this issue later this weekend after I have done so.
[Edited by Moderator]
Remember the saying “You break it, you fix it.” …Not Apple’s update breaks an older product, so go buy a new one!!!
Technical Support told me they are aware of this, it’s Google’s problem. They will not escalate or process further.
I wrote tcook@apple.com asking to make this right.
Has anyone else noticed that the Apple TV+ app requires the 7.6 firmware (which breaks YouTube) update in order to work on our 3rd gen Apple TVs now?! So we can either have AppleTV+ OR YouTube work but not BOTH. And we already lost HBO Go this summer.
OK, I officially give up - new device time. What a bummer.
Hi Wengro, the above steps work for ATV3.1 (A1427). I haven't got a 3.2 model to test it. The downgrade is no big deal, but not tested on your model.
Apparently you can downgrade to 7.5 connecting to a computer. But it effectively a full reset.
My workaround is to airplay YouTube from phone.
Hopefully a patch will be released.
So glad it helped you out! Cheers!!!
Apple TV 3 UI freezing and then rebooting after pausing a video on Youtube