Mac not unlocking after watchOS 7 update

Hi all,


After upgrading to watchOS 7 on Series 3, auto unlock is not working anymore. I get the "activating" message when trying to enable it again on the Mac and then the message I must make sure the watch is unlocked, on my wrist and the phone must be unlocked too. Everything checks out.


Already rebooted Mac and watch. Anyone else having the same problem? thanks!


[Re-Titled by Moderator]

Apple Watch Sport

Posted on Sep 17, 2020 5:38 AM

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Posted on Nov 10, 2020 10:52 PM

Interesting… I got it working again…! Here’s how.


The steps are generally the same as those described by @stoska992, but, here and there, I had ti add additional steps:


  1. Prerequisite: your Watch must be on any version earlier than WatchOS 7, or on WatchOS 7.1. Your iPhone must be on iOS 14.2
  2. Prerequisite: please verify that your Watch is in bluetooth range of your phone, and that it is connected to the same WiFi network as your Mac and your phone (mine wasn’t, for some reason). Note that, for your Mac, it doesn’t matter if it’s connected by cable or over WiFi, just as long as it’s part of the same network. If your doing the procedure for the first time, continue to step 6, if not, continue with the next step.
  3. Head to System Preferences > Security and Privacy
  4. Click the padlock and enter your Mac’s password
  5. Disable ‘Use your Apple Watch to unlock apps and your Mac' (wording may be different)
  6. Open Keychain Access
  7. If this is your first time doing this procedure, go to the View menu and select Show Invisible items. If this isn’t your first time, you can skip this step; Keychain Access will have remembered the setting.
  8. Search for AutoUnlock and delete all entries that appear. They may or may not reappear instantly; if they do, this is of no influence.
  9. Search for Auto Unlock and delete all entries that appear (mind the space!)
  10. Close Keychain Access
  11. In Finder, press Command + Shift + G and paste the following path in the dialogue box that appears: ~/Library/Sharing/AutoUnlock/
  12. Delete all files in this folder and close its window
  13. Shut down your Mac
  14. On your Mac’s keyboard, locate the following keys: Command + Option + P + R. Press and hold all of them upon turning your Mac back on
  15. If your Mac has a chime at boot, keep holding the keys until you hear it twice. If your mac doesn’t have a chime, holding these keys at power-on will cause it to turn back off. This is normal. In this case, when your Mac has turned off, release the keys and turn it back on. Let it boot normally.
  16. Verify once again that A) Your Mac, iPhone and Apple Watch are on the same network and B) Your iPhone and Apple Watch are in bluetooth range of one another.
  17. Head back to System Preferences > Security and Privacy and authenticate
  18. Make sure your Watch and iPhone are awake/unlocked. On your iPhone, you may want to enter any app to make sure that it stays awake long enough.
  19. On your Mac, in System Preferences, check 'Use your Apple Watch to unlock apps and your Mac’, and make sure it does turn on. The first attempt may fail due to a bug in macOS. If it does, try again straightaway. Your second attempt should be successful.
  20. Either close System Preferences, or head back to the main panel. If you closed it, reopen it. Head back to Security and Privacy to verify if the option is still checked (for some reason, it could have disabled itself again). If it is still checked, you should be done. Try putting your Mac to sleep, wait a couple of seconds and wake it. If things worked out, your Watch should let you in.


899 replies

Oct 3, 2020 8:39 AM in response to stoska992

THANK YOU!


I'd just about given up. The I went to the Keychain and did the search for Auto Unlock and it came up blank. I toggled Handoff on all devices and restarts on all of them, then I went back to the Keychain. This time the files came up when I searched for Auto Unlock and AutoUnlock.


Unlock my Mac with iWatch worked after the second attempt.

Oct 30, 2020 6:35 PM in response to Twinklehead

Re: Twinklehead
Thanks for all the help. I followed all instructions and it still doesn't work.


Didn't work for me at first either, but I think because I have 4 Macs and an iPhone all sharing the keychain, that it took awhile for all 5 systems to finish exchanging update messages and get a stable keychain between them.


It turns out the next day, I tried to enable the System Preferences -> Security option, and the firs time it was rejected as before, but because several posts said you have do do it a 2nd time, this time it worked.


I can unlock my personal and my company Mac using my Apple Watch again, and it has remained functional for several days now. I think I had to enter my password twice since then. Once for the personal and once for the company Mac.

Nov 1, 2020 1:45 PM in response to stoska992

The KeyChain and file deletes didn't work for me. However, when searching console for messages with "watch" in them I saw one that said my watch didn't have "Hey Siri" enabled. I knew it did, so I went to my watch, toggled it off and on again, and a minute later the computer unlock setting worked. Computer is unlocking fine now.


Maybe WatchOS 7 is leaving the "Hey Siri" setting in some corrupted/incorrect state in some cases?

Nov 11, 2020 10:58 PM in response to technbiomac

If Apple Pay is holding you from reinitialising your Watch, don’t be afraid. You can easily try to see if it’ll solve your problem like before. All cards previously added to your watch can be added again at the tap of a button. Even if you set up your Watch as a new Watch, the setup process will guide you right through it. As I’ve stated here a while ago, I had previously restored my Watch (as well as my phone) multiple times to get it to work. At none of those instances did I lose my ability to use Apple Pay afterwards. I have three cards that I use with Apple Pay, and all of them work flawlessly after no less than 6 full restores of my Watch (some, but not all of them took place well before the release of WatchOS7.1). So Apple Pay doesn’t have to hold you back — It doesn’t, and you shouldn’t let it.


Before you begin to try doing it with a restore (which could very well just be what it needs in your case), please verify that:


  • Auto Unlock (‘Use your Watch to unlock apps and your Mac’) is disabled in  > System Preferences > Security and Privacy > General;
  • Auto Login is disabled on your Mac (same spot);
  • In Keychain Access, all entries containing AutoUnlock and Auto Unlock have been deleted;
  • The contents of the folder ~/Library/Sharing/AutoUnlock/ have been deleted (not applicable in your case, since the folder doesn’t exist).

Use the steps outlined by @stoska992 to do this.


After verifying this, unpair your Watch on your iPhone and afterwards, immediately create a backup of your iPhone itself, either to iCloud or your Mac. If you use your Mac, please encrypt the backup.. Do not do ANYTHING else on your iPhone before finishing backing it up.


After completing the backup of your phone, you could even restore your phone to it, for good measure. To do this, head to Settings > General > Reset and select Erase all content and settings. Caution: ONLY do this after you’ve created a backup!


Next, when your iPhone finishes erasing itself, follow the steps presented and then opt to restore it from the backup you’ve just created. If you created your backup using your Mac, you obviously also need to use it to restore the backup.


If you used your phone and iCloud to carry out the restore, you will at some point also be presented with the option to restore cards previously added to Apple Pay. Select all of your cards and provide answers to additional questions asked to restore them. For credit cards (Visa, MasterCard, American) restoring them literally only involves you providing the 3 digit CCV code located on the back. For bank cards/debit cards (Maestro, VisaPay; provided by your bank) you will usually receive an SMS with a code that needs to be entered. Upon reception of such messages, the code will even be automatically populated for you most of the time. After the restore process has been completed, all cards will be usable again as before. You may have to change your default card if you have more than one.


After your iPhone’s restore is complete, let it sit there for a while and have it finish installing apps and what not. This may take up to an hour depending on your internet connection. As soon as you can use your iPhone, you can proceed to also restore your Watch. To do so, open the Watch app on your iPhone, pair your Watch, select Set up for myself, select Restore from backup, if multiple backups exist, select the one you’ve just created and complete the restore process by answering questions that you may be presented with as desired. At some point, you will also be asked about Apple Pay and what cards to restore. Select all your cards and walk through the restore process, which is similar to what I described above. Do not, at any point, skip or postpone any step in the process of restoring either your phone or your watch, as doing so may result in data loss, which is what we’re trying to prevent in the first place.


After both your Watch and your phone have been restored, I’d advise you to wait several days before trying to enable AutoUnlock again. When you do, the process should be as simple as going to  > System Preferences > Security and Privacy and enabling ‘Use your Apple Watch to unlock apps and your Mac’.

Nov 15, 2020 9:57 AM in response to JDH4777

Update

A few more iterations of toggling the AW Auto Unlock in System Preferences, along with systematically rebooting my AW5 & MacMini Big Sur...Voilà! Everything is working. Unfortunately , I have about 12hrs of my weekend gone from me from this inconvenience...hope your experiences are better than mine with the lates OS updates.

Nov 27, 2020 1:50 AM in response to KasamaDY

Hello!


First, is the Watch iOS updated?


Second, a simply check in Security & Privacy in System Preferences and rechecking the use of Watch to sign-on worked for me. I did have to make sure the Watch was unlocked and like mentioned above, you may have to reboot it.


If that doesn't work, then I'd recommend the rest of what was suggested here.


I share this because I was about to jump the gun and start making unnecessarily changes when the issue was simply needing to revive permissions after the Big Sur update.

Nov 30, 2020 8:44 AM in response to RobThe2nd

I faced this issue two times:

  • after upgrading my Apple Watch Series 6 to watchOS 7
  • and again after upgrading my MacBook Air to macOS Big Sur


This post helped me two times: https://miapple.me/how-to-fix-auto-unlock-apple-watch-on-mac-not-working/

  • Fix 2 for my first issue
  • Fix 1 for my recent issue with my macBook


It is crucial that iCloud Handoff is working! If handoff does not work, auto unlock will not work!


I did not need to reset any device in any case!


Dec 2, 2020 2:49 PM in response to KasamaDY

I followed every step including an added step - restarting the Mac. It worked, but two weeks later, it stopped working again. Now what. Saw one submission here to log off iCloud on Mac and iPhone. YAY! Now both AppleWatches are unlocking my iMac… for now. For the non-tech user, poking around in Console and deleting entries from the system folder is intimidating. I hope Apple Tech Support has seen this issue here and is working on a fix. We should NOT have to be doing these workarounds. (Today is December 2, 2020.) Thanks very much stoska992 for your submission which worked for me, but for many, the issue is NOT solved.


One change I'm noticing is that it takes a few seconds longer for my Mac to recognize the unlock whereas before it was near instantaneous. I'll take what I can get.

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Mac not unlocking after watchOS 7 update

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