Mac not unlocking after watchOS 7 update

Hi all,


After upgrading to watchOS 7 on Series 3, auto unlock is not working anymore. I get the "activating" message when trying to enable it again on the Mac and then the message I must make sure the watch is unlocked, on my wrist and the phone must be unlocked too. Everything checks out.


Already rebooted Mac and watch. Anyone else having the same problem? thanks!


[Re-Titled by Moderator]

Apple Watch Sport

Posted on Sep 17, 2020 5:38 AM

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Posted on Nov 10, 2020 10:52 PM

Interesting… I got it working again…! Here’s how.


The steps are generally the same as those described by @stoska992, but, here and there, I had ti add additional steps:


  1. Prerequisite: your Watch must be on any version earlier than WatchOS 7, or on WatchOS 7.1. Your iPhone must be on iOS 14.2
  2. Prerequisite: please verify that your Watch is in bluetooth range of your phone, and that it is connected to the same WiFi network as your Mac and your phone (mine wasn’t, for some reason). Note that, for your Mac, it doesn’t matter if it’s connected by cable or over WiFi, just as long as it’s part of the same network. If your doing the procedure for the first time, continue to step 6, if not, continue with the next step.
  3. Head to System Preferences > Security and Privacy
  4. Click the padlock and enter your Mac’s password
  5. Disable ‘Use your Apple Watch to unlock apps and your Mac' (wording may be different)
  6. Open Keychain Access
  7. If this is your first time doing this procedure, go to the View menu and select Show Invisible items. If this isn’t your first time, you can skip this step; Keychain Access will have remembered the setting.
  8. Search for AutoUnlock and delete all entries that appear. They may or may not reappear instantly; if they do, this is of no influence.
  9. Search for Auto Unlock and delete all entries that appear (mind the space!)
  10. Close Keychain Access
  11. In Finder, press Command + Shift + G and paste the following path in the dialogue box that appears: ~/Library/Sharing/AutoUnlock/
  12. Delete all files in this folder and close its window
  13. Shut down your Mac
  14. On your Mac’s keyboard, locate the following keys: Command + Option + P + R. Press and hold all of them upon turning your Mac back on
  15. If your Mac has a chime at boot, keep holding the keys until you hear it twice. If your mac doesn’t have a chime, holding these keys at power-on will cause it to turn back off. This is normal. In this case, when your Mac has turned off, release the keys and turn it back on. Let it boot normally.
  16. Verify once again that A) Your Mac, iPhone and Apple Watch are on the same network and B) Your iPhone and Apple Watch are in bluetooth range of one another.
  17. Head back to System Preferences > Security and Privacy and authenticate
  18. Make sure your Watch and iPhone are awake/unlocked. On your iPhone, you may want to enter any app to make sure that it stays awake long enough.
  19. On your Mac, in System Preferences, check 'Use your Apple Watch to unlock apps and your Mac’, and make sure it does turn on. The first attempt may fail due to a bug in macOS. If it does, try again straightaway. Your second attempt should be successful.
  20. Either close System Preferences, or head back to the main panel. If you closed it, reopen it. Head back to Security and Privacy to verify if the option is still checked (for some reason, it could have disabled itself again). If it is still checked, you should be done. Try putting your Mac to sleep, wait a couple of seconds and wake it. If things worked out, your Watch should let you in.


899 replies

Mar 10, 2021 5:01 AM in response to Luis from Pozuelo

Ooops. The first link should be this, https://support.apple.com/en-us/HT206995, which is the Unlock article mentioned on that page. Continuity is the collective name for all the services shown here https://support.apple.com/en-us/HT204681. If you look at the page for Universal Clipboard, it explains Handoff is required, as opposed to Unlock Mac.


Bluetooth and Wifi ON is required for most (or all?) Continuity features including Unlock . If youre getting that request, then you might not have a good connection between devices, which might be part of the overall problems you're having. If you can say "yes" to the Bluetooth connection that might be good. Also, there is a process to "reset Bluetooth Module" on your Mac, here: https://www.macrumors.com/how-to/reset-mac-bluetooth-module/ (you'll have to re-pair devices that appear in the BT menu)


Glad things are otherwise working for you. Fingers crossed.

Apr 2, 2021 10:59 AM in response to Luis from Pozuelo

I just want to point out that are reports that interference related to USB 3/USB-C ports on Macs can interfere with unlocking. If the basic steps (turn off unlock-restart-turn on, toggling Allow Handoff) and Keychain surgery don't help you, try unplugging USB-C devices.


I have a MacBook and Mac mini. Watch unlock works flawlessly on the MacBook (nothing plugged in), but sometimes fails for a while on the mini (many things plugged in).


I agree with @Gruber... death by a thousand cuts.


Aug 12, 2021 8:29 AM in response to KasamaDY

Tried everything here and didn't work at all for mine. And then I tried a silly way, and magically it works. Here's my silly way solving this problem

  1. take off your watch from your wrist and simply put 2 fingers on the backside of the watch (so it'll think that you're wearing it)
  2. bring your watch close to the mac power button, with your iPhone, both unlocked (just floating above the mac power button)
  3. now try enabling the auto unlock. You may need to try several times (mine worked on the second time)

Aug 15, 2021 10:26 AM in response to AlanRW

I found this in another thread, but don't know where to find it now:


In finder, open the menu in the tool bar and click "go" then in the new menu click "go to folder" and enter stoska992's string:

~/Library/Sharing/AutoUnlock


Note: stoska992's procedure didn't work for me. For me, signing out of my apple id on the mac is what worked. (See my earlier entry in this thread.)

Jan 19, 2022 8:57 AM in response to KasamaDY

My watch stopped unlocking my MacBook Air after I installed the Monterey update (approx mid-Jan 2022). Nothing else changed with my iPhone or Watch, both are new as of mid-summer 2021 and up to date. I tried multiple varied suggestions and restarting everything, but nothing worked until I found the above instructions today. I went through step 4 to identify the "Auto Unlock: XXXX" listing, but was hesitant to delete everything, so I only deleted the two listed for the MacBook, then I went to Preferences to enable auto-unlock, checked the box, then clicked the lock to open and save the change and my watch prompted me to double-click to accept it. I then locked the Mac and closed it a minute. When I reopened the Mac, it unlocked with my Watch, and I can see the Keychain Access added two new MacBook items. So, you may not need to delete everything listed above to still have success in clearing out whatever caused confusion in the system. Thank you to stoska992 for the assistance!

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Mac not unlocking after watchOS 7 update

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