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gratifi Author

Level 1

12 points

How to recover my daughter's iCloud account?

Dear All,

My daughters iCloud account is "Locked for security reasons".

I am unable to recover it because of the following...

[1] Forgotten password

[2] Forgotten security questions

[3] Recovery email address no longer active

So as you see, of the options Apple/iCloud give for recovery, I have access to none of them.

I have changed my AppleID (email address) on my account, but this is not reflected on my daughter's account which continues to send recovery information to my old now-defunct email address.

Can anyone advise if there is another way to regain access to her account (for family sharing). I don't want to have to create a new AppleID if it's not absolutely necessary.

Thanks in advance for any help/advice.

Kevin

iPhone 7

Posted on Sep 17, 2020 6:37 AM

Top-ranking reply

zinacef

Level 10

88,473 points

Posted on Sep 17, 2020 3:01 PM

If she is a minor, you will have to reach out to the following -- Contact Apple for help with Apple ID account security - Apple Support.

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How to recover my daughter's iCloud account?

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