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Hello and please help!
I often get this gray screen on my 4k apple tv! It's verry disturbing! It fixes by unpluggin and plugging back in the HDMI cable! Is this a software issue or hardware, does it have any fixes! I use the original cables only, from the tv's box! I use it on a smart tv samsung, 128 cm!
Apple TV 4K, tvOS 13
Hello and welcome to Apple Support Communities, spetcu.
If we understand your post correctly, you sometimes see a gray screen when trying to view input from your Apple TV on your Samsung TV and you are able to resolve this by unplugging and reconnecting the HDMI cable. We’d like to help.
Follow the steps in this article to isolate the issue and determine which component is causing the problem:
If your Apple TV doesn't turn on
Let us know if that resolves this issue for you.
Thanks for using the Apple Support Communities. Take care.
Apple TV 4K, GRAY SCREEN, Flee Image
